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= function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<div id=\"apexchat_prechat_main_container\"\\r\\n    class=\"apexchat_prechat_main_container apexchat_prechat_theme_margin prechat_rounded_theme\" style=\"position: fixed\">\\r\\n    <div id=\"apexchat_prechat_main_bg\" class=\"apexchat_prechat_main_bg apexchat_rd_bounceInUp\">\\r\\n        <!-- <div id=\"apexchat_prechat_typing_div\" class=\"apexchat_prechat_typing_indicator\" style=\"display:none\">\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n        </div> -->\\r\\n        <div id=\"apexchat_prechat_typing_div\"\\r\\n            class=\"apexchat_isADACompliant talk_bubble_left prechat_zoom_in_animation_right livechat_prechat_message_counter\">\\r\\n            <div class=\"apexchat_prechat_rd_chat_typing apexchat_rd_prechat_invitation_typing\">\\r\\n                <div class=\"apexchat_rd_rect1 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect2 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect3 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <span id=\"apexchat_prechat_message_count\" class=\"apexchat_rd_msg_count\"></span>\\r\\n            </div>\\r\\n        </div>\\r\\n        <div id=\"apexchat_prechat_chat_icon\" class=\"apexchat_ada_compliance apexchat_prechat_chat_icon\"\\r\\n            title=\"Need help? Chat with us now!\">\\r\\n            <div class=\"apexchat_prechat_online_indicator\"></div>\\r\\n        </div>\\r\\n        <div class=\"online-agent-tag\" style=\"display: none; background-color: #00cb18\">\\r\\n            Online Agent\\r\\n        </div>\\r\\n    </div>\\r\\n    <div id=\"apexchat_prechat_message_popup_container\" class=\"apexchat_prechat_message_popup_container\">\\r\\n        <div id=\"apexchat_prechat_rd_close_btn_icon\" title=\"Close Chat\" style=\"display: none\">\\r\\n            <a id=\"apexchat_prechat_rd_close_message_popup\" href=\"#\"\\r\\n                class=\"apexchat_ada_compliance apexchat_prechat_rd_close_message_popup\" title=\"Close Chat\"\\r\\n                aria-label=\"Close Chat\" role=\"button\" name=\"apexchat_closechat_popup_prechat\">Close</a>\\r\\n        </div>\\r\\n        <div id=\"apexchat_prechat_message_popup\"\\r\\n            class=\"apexchat_prechat_message_bubble apexchat_prechat_talk_bubble apexchat_prechat_round apexchat_prechat_border apexchat_prechat_tri_left apexchat_prechat_left_top apexchat_prechat_tri_left_theme\">\\r\\n            <div class=\"apexchat_prechat_talktext apexchat_prechat_scrolled_options\">\\r\\n                <div id=\"apexchat_prechat_message_div\" style=\"display: block\">\\r\\n                    <!--<div id=\"apexchat_prechat_message_wrapper\"></div>-->\\r\\n                    <!--Start New Prechat UI Header -->\\r\\n                    <div id=\"close-btn-icon\" class=\"livechat_prechat_close_bubble\" title=\"Close Chat\">\\r\\n                        <a id=\"apexchat_prechat_close_message_popup\" href=\"#\"\\r\\n                            class=\"apexchat_ada_compliance close_prechat_rounded_theme\" title=\"Close Chat\"\\r\\n                            aria-label=\"Close Chat\" role=\"button\" name=\"apexchat_closechat_bubble_prechat\">\\r\\n                            <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\"\\r\\n                                xmlns=\"http://www.w3.org/2000/svg\">\\r\\n                                <path\\r\\n                                    d=\"M15.1687 13.3125C15.5906 13.7812 15.5906 14.4844 15.1687 14.9062C14.7 15.375 13.9968 15.375 13.575 14.9062L8.04371 9.32812L2.46559 14.9062C1.99684 15.375 1.29371 15.375 0.87184 14.9062C0.40309 14.4844 0.40309 13.7812 0.87184 13.3125L6.44996 7.73438L0.87184 2.15625C0.40309 1.6875 0.40309 0.984375 0.87184 0.5625C1.29371 0.09375 1.99684 0.09375 2.41871 0.5625L8.04371 6.1875L13.6218 0.609375C14.0437 0.140625 14.7468 0.140625 15.1687 0.609375C15.6375 1.03125 15.6375 1.73438 15.1687 2.20312L9.59059 7.73438L15.1687 13.3125Z\"\\r\\n                                    fill=\"#3C2884\" />\\r\\n                            </svg>\\r\\n\\r\\n                        </a>\\r\\n                    </div>\\r\\n                    <!--End New Prechat UI Header -->\\r\\n                    <div id=\"apexchat_prechat_message\" class=\"livechat_prechat_message_wrapper\"></div>\\r\\n                </div>\\r\\n            </div>\\r\\n        </div>\\r\\n    </div>\\r\\n</div>';\n\n}\nreturn __p\n}","module.exports = function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<div class=\"livechat_prechat_greeting\">\\r\\n    <div class=\"livechat_prechat_greeting_icon\">\\r\\n        <svg width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" fill=\"none\" xmlns=\"http://www.w3.org/2000/svg\">\\r\\n            <path\\r\\n                d=\"M23.75 2.5C23.0469 2.5 22.5 1.95312 22.5 1.25C22.5 0.625 23.0469 0 23.75 0C27.1875 0 30 2.8125 30 6.25C30 6.95312 29.375 7.5 28.75 7.5C28.0469 7.5 27.5 6.95312 27.5 6.25C27.5 4.21875 25.7812 2.5 23.75 2.5ZM32.5781 8.35938C35.3125 8.35938 37.5 10.5469 37.4219 13.2031V22.2656C37.4219 26.0156 35.9375 29.6094 33.2812 32.2656L31.7188 33.8281C29.2969 36.1719 26.0938 37.5 22.6562 37.5C19.2188 37.5 16.0156 36.1719 13.5156 33.75L3.75 24.0625C2.8125 23.125 2.42188 21.9531 2.42188 20.7812C2.42188 18.2812 4.45312 17.1875 4.76562 16.9531C4.14062 16.0938 3.82812 15.0781 3.82812 14.1406C3.82812 11.9531 5.23438 10.5469 6.64062 10.0781C6.48438 9.6875 6.48438 9.21875 6.48438 8.82812C6.48438 6.25 8.59375 4.53125 10.7812 4.53125C11.25 4.53125 11.6406 4.53125 12.0312 4.6875C12.9688 2.03125 15.625 1.875 16.0938 1.875C17.2656 1.875 18.3594 2.34375 19.2188 3.20312L27.9688 11.9531C28.125 11.25 29.2969 8.35938 32.5781 8.35938ZM34.9219 22.1875V13.2031C34.9219 11.9531 33.9062 10.8594 32.5781 10.8594C30.625 10.8594 30.2344 12.8906 30.2344 13.3594V16.4062C30.2344 16.7188 30 16.9531 29.6875 16.9531C29.5312 16.9531 29.375 16.875 29.2969 16.7969L17.3438 4.92188C17.0312 4.60938 16.4844 4.375 16.0156 4.375C15.2344 4.375 14.2188 5 14.2188 6.25C14.2188 6.79688 14.4531 7.34375 14.8438 7.73438L23.2812 16.0938C23.4375 16.3281 23.5156 16.5625 23.5156 16.7969C23.5156 17.2656 23.125 17.6562 22.5781 17.6562C22.3438 17.6562 22.1094 17.5781 21.9531 17.4219L12.0312 7.57812C11.7188 7.26562 11.1719 7.03125 10.7031 7.03125C10 7.03125 8.90625 7.65625 8.90625 8.90625C8.90625 9.375 9.14062 9.92188 9.53125 10.3906L19.2969 20.1562C19.5312 20.3906 19.6094 20.625 19.6094 20.8594C19.6094 21.3281 19.1406 21.7188 18.6719 21.7188C18.4375 21.7188 18.2031 21.6406 17.9688 21.4062L9.45312 12.8906C9.0625 12.5781 8.59375 12.3438 8.125 12.3438C7.34375 12.3438 6.25 12.9688 6.25 14.1406C6.25 14.6875 6.48438 15.2344 6.875 15.625L15.3125 24.0625C15.5469 24.2188 15.625 24.5312 15.625 24.7656C15.625 25.2344 15.1562 25.7031 14.6875 25.7031C14.4531 25.7031 14.2188 25.5469 13.9844 25.3906L8.125 19.5312C7.73438 19.1406 7.26562 18.9844 6.79688 18.9844C6.01562 18.9844 4.92188 19.5312 4.92188 20.7812C4.92188 21.3281 5.15625 21.875 5.54688 22.2656L15.3125 31.9531C17.2656 33.9844 19.9219 35 22.5781 35C25.2344 35 27.8906 33.9844 29.9219 31.9531L31.4844 30.4688C33.6719 28.2812 34.9219 25.3125 34.9219 22.1875ZM6.25 32.5C6.875 32.5 7.5 33.125 7.5 33.75C7.5 34.4531 6.875 35 6.25 35C2.73438 35 0 32.2656 0 28.75C0 28.125 0.546875 27.5 1.25 27.5C1.875 27.5 2.5 28.125 2.5 28.75C2.5 30.8594 4.14062 32.5 6.25 32.5Z\"\\r\\n                fill=\"white\" />\\r\\n        </svg>\\r\\n    </div>\\r\\n    <div class=\"livechat_prechat_greeting_text\">\\r\\n        ' +\n((__t = (text)) == null ? '' : __t) +\n',\\r\\n    </div>\\r\\n</div>';\n\n}\nreturn __p\n}","module.exports = function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<div\\r\\n    class=\"livechat_prechat_plain_text_wrapper prechat_bubble livechat_message_bubble_wrapper ' +\n((__t = ( hidden ? 'livechat_hidden' : '' )) == null ? '' : __t) +\n'\">\\r\\n    <div class=\"livechat_message_bubble livechat_question_text\">\\r\\n        <div class=\"livechat_prechat_plain_text_greet\"></div>\\r\\n        <div class=\"livechat_prechat_plain_text \">\\r\\n            <span class=\"apexchat_text\">\\r\\n                ' +\n((__t = (text)) == null ? '' : __t) +\n'\\r\\n            </span>\\r\\n        </div>\\r\\n    </div>\\r\\n</div>';\n\n}\nreturn __p\n}","module.exports = function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<div id=\"apexchat_prechat_main_container\"\\r\\n    class=\"apexchat_prechat_main_container apexchat_prechat_theme_margin prechat_rounded_theme\" style=\"position: fixed\">\\r\\n    <div id=\"apexchat_prechat_main_bg\" class=\"apexchat_prechat_main_bg apexchat_rd_bounceInUp\">\\r\\n        <!-- <div id=\"apexchat_prechat_typing_div\" class=\"apexchat_prechat_typing_indicator\" style=\"display:none\">\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n        </div> -->\\r\\n        <div id=\"apexchat_prechat_typing_div\"\\r\\n            class=\"apexchat_isADACompliant talk_bubble_left prechat_zoom_in_animation_right\">\\r\\n            <div class=\"apexchat_prechat_rd_chat_typing apexchat_rd_prechat_invitation_typing\">\\r\\n                <!-- <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_glider\"></span>  -->\\r\\n                <div class=\"apexchat_rd_rect1 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect2 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect3 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect4 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <span id=\"apexchat_prechat_message_count\" class=\"apexchat_rd_msg_count\"></span>\\r\\n            </div>\\r\\n        </div>\\r\\n        <div id=\"apexchat_prechat_chat_icon\" class=\"apexchat_ada_compliance apexchat_prechat_chat_icon\"\\r\\n            title=\"Need help? Chat with us now!\">\\r\\n            <div class=\"apexchat_prechat_online_indicator\"></div>\\r\\n        </div>\\r\\n        <div class=\"online-agent-tag\" style=\"display: none; background-color: #00cb18\">\\r\\n            Online Agent\\r\\n        </div>\\r\\n    </div>\\r\\n    <div id=\"apexchat_prechat_message_popup_container\" class=\"apexchat_prechat_message_popup_container\">\\r\\n        <div id=\"apexchat_prechat_rd_close_btn_icon\" title=\"Close Chat\" style=\"display: none\">\\r\\n            <a id=\"apexchat_prechat_rd_close_message_popup\" href=\"#\"\\r\\n                class=\"apexchat_ada_compliance apexchat_prechat_rd_close_message_popup\" title=\"Close Chat\"\\r\\n                aria-label=\"Close Chat\" role=\"button\" name=\"apexchat_closechat_popup_prechat\">Close</a>\\r\\n        </div>\\r\\n        <div id=\"apexchat_prechat_message_popup\"\\r\\n            class=\"apexchat_prechat_message_bubble apexchat_prechat_talk_bubble apexchat_prechat_round apexchat_prechat_border apexchat_prechat_tri_left apexchat_prechat_left_top apexchat_prechat_tri_left_theme\">\\r\\n            <div class=\"apexchat_prechat_talktext apexchat_prechat_scrolled_options\">\\r\\n                <div id=\"apexchat_prechat_message_div\" style=\"display: block\">\\r\\n                    <!--<div id=\"apexchat_prechat_message_wrapper\"></div>-->\\r\\n                    <!--Start New Prechat UI Header -->\\r\\n                    <div id=\"close-btn-icon\" title=\"Close Chat\">\\r\\n                        <a id=\"apexchat_prechat_close_message_popup\" href=\"#\"\\r\\n                            class=\"apexchat_ada_compliance close_prechat_rounded_theme\" title=\"Close Chat\"\\r\\n                            aria-label=\"Close Chat\" role=\"button\" name=\"apexchat_closechat_bubble_prechat\"></a>\\r\\n                    </div>\\r\\n                    <!--End New Prechat UI Header -->\\r\\n                    <p id=\"apexchat_prechat_message\"></p>\\r\\n                </div>\\r\\n            </div>\\r\\n        </div>\\r\\n    </div>\\r\\n</div>';\n\n}\nreturn __p\n}","import BaseClass from '../core/BaseClass';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport { PreChatMessageAnimation } from '../core/enums/Enum';\r\nimport getHeightOfElement from '../core/hooks/getHeightOfElement';\r\nimport MessageStatus from '../core/hooks/MessageStatus';\r\nimport MessageVisibility from '../core/hooks/MessageVisibility';\r\nimport PreChatMessageAnimations from '../core/hooks/PreChatMessageAnimations';\r\nimport MessageView from '../core/MessageView';\r\n\r\nexport default class MessageHandler extends BaseClass {\r\n    // inheriting with BaseClass\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.MessageHandler,\r\n            ADAHandler: options.ADAHandler,\r\n            context: options.context,\r\n            prechatModel: options.prechatModel\r\n        });\r\n\r\n        this.messages = [];\r\n    }\r\n\r\n    /* @param {any} model\r\n     summary: push actually does few tasks like; renders, animates previous and upcoming msgs. */\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const self = this;\r\n        const msg = new MessageView({\r\n            context: this.options.context,\r\n            wrap: this.options.wrap,\r\n            targetElementSelector: this.options.targetElementSelector,\r\n            renderOninit: this.options.renderOninit,\r\n            model,\r\n            template: model.template,\r\n            index: this.messages.length,\r\n            status: MessageStatus.Unread,\r\n            visibility: MessageVisibility.Visible\r\n        });\r\n        const last = this.getLastMessage();\r\n\r\n        if (this.messages.length > 0) {\r\n            msg.isFirstMessage = false;\r\n            this.messages[this.messages.length - 1].isLastMessage = false;\r\n        }\r\n        this.messages.push(msg);\r\n        msg.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n        // getting lastMsg's duration of being on screen.\r\n        const lastMsgModel = self.options.prechatModel.preChatMessages.filter((prechatMsgArray) => {\r\n            if (last) {\r\n                return prechatMsgArray.id === last.view.model.id;\r\n            }\r\n        });\r\n        const duration = lastMsgModel[0] || { duration: 1 }; // Default:1//getting lastMsg's duration of being on screen.\r\n        const animationConfig = {};\r\n        // we are defining some configs for animations as we have similar animations Stacking & Mobile-Stacking\r\n        // both are similar just few differences, like; faddingout timing, effect, close button difference, etc.\r\n        if (this.options.preChatMessageAnimation == PreChatMessageAnimation.Stacking) {\r\n            // defining config for Stacking\r\n            animationConfig.StartFaddingOutAfter = 1000; // msg fadeout time\r\n            animationConfig.HideMessageAfter = animationConfig.StartFaddingOutAfter; // hide the msg (which will resize iframe too)\r\n            animationConfig.IFrameResizeAfterFaddingOut = animationConfig.StartFaddingOutAfter + 20; // adding 20ms in timeout for iframe resizing\r\n            animationConfig.closeButtonSupported = 'No'; // close button is not supported in Stacking\r\n        } else if (\r\n            this.options.preChatMessageAnimation == PreChatMessageAnimation.MobileStacking\r\n        ) {\r\n            // defining config for MobileStacking\r\n            animationConfig.HideMessageAfter = duration.duration * 1000; // msg fadeout time\r\n            animationConfig.StartFaddingOutAfter = 0.4 * 1000; // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonHeight = 30; // close button Height\r\n            animationConfig.IFrameResizeAfterFaddingOut = 1000 + 20; // 20ms more // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonSupported = 'Yes'; // close button is supported in Mobile-Stacking\r\n        }\r\n        const heightCalculation = this.heightCalculation({\r\n            me: this,\r\n            currentMsgView: msg.view,\r\n            lastMsg: last,\r\n            animationConfig,\r\n            model\r\n        });\r\n        if (msg.isFirstMessage) {\r\n            // FIRST Message\r\n            // encapsulated the whole logic to make the clean implementation..\r\n            heightCalculation.fixFirstElement();\r\n            // Adding Animation to First/current msg.\r\n            msg.animate(PreChatMessageAnimations.First, 0);\r\n        } else {\r\n            // NORMAL Messaging\r\n\r\n            if (model.isFromHistory && me.isPageRefreshed()) {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixFirstElement(duration);\r\n            } else {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixUpComingElement(duration);\r\n                // Adding Animation to previous msgs and fading them after user's defined time.\r\n                // duration of being on screen.\r\n                if (last.animate) {\r\n                    last.animate(PreChatMessageAnimations.Previous, 0);\r\n                    last.animate(\r\n                        PreChatMessageAnimations.FadeOut,\r\n                        animationConfig.StartFaddingOutAfter || 0\r\n                    );\r\n                }\r\n            }\r\n            // Adding Animation to current msg.\r\n            msg.animate(PreChatMessageAnimations.Upcoming, 0);\r\n        }\r\n    }\r\n\r\n    heightCalculation(options) {\r\n        const self = this;\r\n        self.elementObj = options;\r\n        const { animationConfig } = options;\r\n        const { me } = options;\r\n        const extraHeight = 5;\r\n        const msgPopupElementFirst = function () {\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                const { currentMsgView } = self.elementObj;\r\n                const ele = heightCalculation.context?.getElementById(currentMsgView.identifier) // me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n                if (ele[0]) {\r\n                    // jquery selector element[0] returns default DOM html ele obj.\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(ele[0]),\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(ele[0]) +\r\n                        extraHeight;\r\n                    ele.css(\r\n                        'top',\r\n                        `${calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)}px`\r\n                    );\r\n                }\r\n            }, 50);\r\n        };\r\n        const msgPopupElementUpcoming = function (duration) {\r\n            const { currentMsgView } = self.elementObj;\r\n            const last = self.elementObj.lastMsg;\r\n            // Its obvious that UpComing msg scenario, FirstMsg or Prev has already been executed.\r\n            // removing classes of first and upcoming msg from previous popup\r\n            if (last.view.removeClass) {\r\n                last.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n                last.view.removeClass(PreChatMessageAnimations.First);\r\n                last.view.removeClass(PreChatMessageAnimations.Upcoming);\r\n            }\r\n\r\n            // duration timeout to keep them in vision according to user defined time.\r\n            setTimeout(() => {\r\n                last.view.context.getElementById(last.view.identifier).style.display = \"none\"\r\n                me.$(`#${last.view.identifier}`, last.view.context).hide();\r\n            }, animationConfig.HideMessageAfter);\r\n            const elementlast = last.view.context.getElementById(last.view.identifier) // me.$(`#${last.view.identifier}`, last.view.context);\r\n            const elementmsg = currentMsgView.context.getElementById(currentMsgView.identifier) //me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                if (elementlast[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                            prevMsgHeight: getHeightOfElement(elementlast[0]),\r\n                            dontAnimateClosebutton: true\r\n                        }\r\n                    });\r\n                    const calcLastMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Last_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        getHeightOfElement(elementlast[0]); //\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        20; //\r\n                    elementlast.animate({ top: calcLastMsgHeight }, 300);\r\n                    elementmsg.css(\r\n                        'top',\r\n                        calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)\r\n                    );\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            iFrameResizeOnFadeOut(elementmsg);\r\n        };\r\n        const lastMsgOnPageRefresh = function () {\r\n            const { currentMsgView } = self.elementObj;\r\n            const elementmsg = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            const elementlast = me.$(`#${last.view.identifier}`, last.view.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                        prevMsgHeight: getHeightOfElement(elementlast[0])\r\n                    }\r\n                });\r\n                if (elementmsg[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    const calcCurrentHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]);\r\n                    elementmsg.css('top', calcCurrentHeight, 'height');\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            // _iFrameResize(elementmsg[0]);\r\n        };\r\n        let iFrameResizeOnFadeOut = function (ele) {\r\n            let { IFrameResizeAfterFaddingOut } = animationConfig;\r\n            if (me.isPageRefreshed() && !me.noLastMessageOnRefresh) {\r\n                me.noLastMessageOnRefresh = true;\r\n                IFrameResizeAfterFaddingOut = 1;\r\n            }\r\n            setTimeout(() => {\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(ele[0]),\r\n                        isSingleMsg: true,\r\n                        closeButtonSupported: animationConfig.closeButtonSupported\r\n                    }\r\n                });\r\n                ele.animate({ top: 15 + (animationConfig.closeButtonHeight || 0) }, 1);\r\n            }, IFrameResizeAfterFaddingOut); // for Iframe resizing (animating msg and iframe was causing a glitch).\r\n        };\r\n        return {\r\n            fixFirstElement: msgPopupElementFirst,\r\n            fixUpComingElement: msgPopupElementUpcoming,\r\n            fixLastMsgOnPageRefresh: lastMsgOnPageRefresh\r\n        };\r\n    }\r\n\r\n    getMessageCount() {\r\n        return this.messages ? this.messages.length : 0;\r\n    }\r\n}\r\n","/*\r\n The class used to encapsulate PreChat specific logic to show and hide messages and hanlde state management \r\n */\r\nimport MessageHandler from './MessageHandler';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport { ScriptsQuestionType } from '../core/enums/Enum';\r\nimport WebStorage from '../core/hooks/WebStorage';\r\n\r\nexport default class PreChatMessageHandler extends MessageHandler {\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.PreChatMessageHandler\r\n        });\r\n\r\n        this.options.wrap = true; // create a wrapper div; use targetElement instead queried through targetElementSelector\r\n        this.options.targetElementSelector = '#apexchat_prechat_message_popup_container'; // '#apexchat_prechat_message';//this will be the placeholder for all messages to render\r\n        this.options.renderOninit = false; /* with this we stop auto-rendering and give the control to the caller(i.e. PreChatMessageHandler) to take care of rendering: in this case QuestionTypeRenderer */\r\n        // reset storageAPI to use sessionStorage\r\n        this.storageAPI = WebStorage({ type: 'session' });\r\n        ApexChat.sessionAPI = this.storageAPI;\r\n\r\n        this.loadAll(); // this will fetch the cashed messages from sessionStorage and parse them back and put them in this.messages; also render them\r\n    }\r\n\r\n    /* @param {any} model\r\n     * used to show and save new messages\r\n     summary: push actually takes model and call its parent push function which does whole job.. */\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const template = this.getTemplate(model.messageType); // for now it does not matter for QR types\r\n        this.options.renderOninit = model.questionType == ScriptsQuestionType.None; // render plain text messages or else let something else render it; e.g. questionTypeRenderer\r\n\r\n        super.push(\r\n            Object.assign(model, {\r\n                template: this.messageTemplate || model.template,\r\n                userId: model.userId || 0,\r\n                participantDisplayName: model.participantDisplayName || '',\r\n                createdOn: new Date()\r\n            })\r\n        );\r\n        this.saveAll();\r\n    }\r\n\r\n    // a must-call method before push()\r\n    setMessageTemplate(template) {\r\n        this.messageTemplate = template;\r\n    }\r\n\r\n    // currently this is void; we are using this.messageTemplate already\r\n    getTemplate(messageType) {\r\n        const template = null;\r\n        return template;\r\n    }\r\n\r\n    /* summary: returns the last msg view object frequently used for\r\n     * taking previous msg in prechat to animate its html in unique style.\r\n     */\r\n    getLastMessage() {\r\n        // returns view of LastMsg\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isLastMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    getFirstMessage() {\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isFirstMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    saveAll() {\r\n        this.storageAPI.Store('livechat_prechat_messages_store', JSON.stringify(this.messages));\r\n    }\r\n\r\n    // makes sense only in reload scenarios\r\n    loadAll() {\r\n        const self = this;\r\n        const cache = this.storageAPI.Get('livechat_prechat_messages_store');\r\n        this.messages = cache ? JSON.parse(cache) : this.messages;\r\n        const _render = function (messageObj) {\r\n            messageObj.isFromHistory = true;\r\n            self.push(messageObj);\r\n        };\r\n\r\n        for (let i = 0; i < self.messages.length; i++) {\r\n            if (self.isChatActive() && self.isPageRefreshed()) {\r\n                if (i == self.messages.length - 1) {\r\n                    // TODO: When Chat is started and is in progress, If the Prechat message is appeared doesnt remain appeared.\r\n                    // _render(this.messages[i]);\r\n                }\r\n            }\r\n        }\r\n    }\r\n}\r\n","import prechatRDPlusThemeTemplate from '../../templates/invitations/RDPlusTheme/prechat/prechat_template.ejs';\r\nimport prechatRDThemeTemplate from '../../templates/invitations/RDTheme/prechat/prechat_template.ejs';\r\nimport { ThemeStyle } from '../enums/Enum';\r\n\r\nconst importPrechatTemplateFactory = (options = {}) => {\r\n    let prechatTemplate;\r\n    if (ApexChat.options.skinThemeStyle == ThemeStyle.Rounded_Dynamic_Plus) {\r\n        prechatTemplate = prechatRDPlusThemeTemplate(options)\r\n    } else {\r\n        prechatTemplate = prechatRDThemeTemplate(options)\r\n    }\r\n    return {\r\n        prechatTemplate\r\n    }\r\n};\r\nexport default importPrechatTemplateFactory;\r\n","import checkSpanishLanguage from \"./checkSpanishLanguage\";\r\nimport ScriptsQuestionTypeToolTips from \"./ScriptsQuestionTypeToolTips\";\r\nimport preChatGreetingTemplate from '../../templates/question_types/RDPlusTheme/prechat_rounded_theme/greeting_template.ejs';\r\n\r\nconst appendGreeting = (wrapper, options) => {\r\n    if (!wrapper || ApexChat.prechatGreetingFlashed) return; // Ensure wrapper exists\r\n\r\n    // Select existing greeting div if already present\r\n    const existingGreeting = wrapper.querySelector('.livechat_prechat_greeting');\r\n\r\n    // Check if the text is empty or whitespace\r\n    if (!options?.preChatHeaderTemplate?.trim()) {\r\n        // If text is empty and greeting exists, remove it\r\n        if (existingGreeting) {\r\n            existingGreeting.remove();\r\n        }\r\n        return;\r\n    }\r\n\r\n    // If text is valid, insert or update greeting\r\n    const preChatGreeting = preChatGreetingTemplate({\r\n        text: options.preChatHeaderTemplate,\r\n    });\r\n\r\n    if (existingGreeting) {\r\n        existingGreeting.outerHTML = preChatGreeting; // Replace existing greeting\r\n    } else {\r\n        wrapper.insertAdjacentHTML('afterbegin', preChatGreeting); // Insert new greeting\r\n    }\r\n    ApexChat.prechatGreetingFlashed = true;\r\n};\r\nexport default appendGreeting;","//import QuestionTypeRendererExtentions from '../questiontypes/QuestionTypeRendererExtension';\r\n// import '../styles/v3/v3-iframes.css';\r\n// import '../styles/prechat/base_prechat_template.css'\r\n// import '../styles/prechat/prechat_responsive.css'\r\n// import '../styles/prechat/prechat_template.css'\r\n// import '../styles/questiontype.scss'\r\n\r\nimport preChatPlainTextTemplate from '../templates/invitations/RDPlusTheme/prechat/prechat_plain_text_template.ejs';\r\n\r\nimport PreChatMessageHandler from './PreChatMessageHandler';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport WidgetView from '../core/WidgetView';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport PubSub from '../core/events/PubSub';\r\nimport { BaseWidget } from '../core/BaseWidget';;\r\nimport SourceType from '../core/enums/SourceTypes';\r\nimport BrandingWidget from '../core/enums/BrandingWidget';\r\nimport ParticipantIds from '../core/enums/ParticipantIds';\r\nimport GlobalVariables from '../core/GlobalVariables';\r\nimport cleanInvalidHtml from '../core/hooks/cleanInvalidHtml';\r\nimport ChatMode from '../core/hooks/ChatMode';\r\nimport PipedMessageHandler from '../core/hooks/PipedMessageHandler';\r\nimport addStyleTextInIframe from '../core/hooks/addStyleTextInIframe';\r\nimport { Position, PreChatMessageAnimation, PreChatMessageType, ScriptVisitorResponseStatus, ScriptsQuestionType } from '../core/enums/Enum';\r\nimport parseTemplate from '../core/hooks/parseTemplate';\r\nimport Branding from '../core/hooks/Branding';\r\nimport getStyle from '../core/hooks/getStyle';\r\nimport removeMultipleCSSClasses from '../core/hooks/removeMultipleCSSClasses';\r\nimport encodeHTML from '../core/hooks/encodeHTML';\r\nimport decodeHTML from '../core/hooks/decodeHTML';\r\nimport removeTextFollowedByColon from '../core/hooks/removeTextFollowedByColon';\r\nimport stringify from '../core/hooks/stringify';\r\nimport addOptionProperty from '../core/hooks/addOptionProperty';\r\nimport AgentImageHandler from '../core/hooks/AgentImageHandler';\r\nimport setPrechatStyles from '../core/hooks/setPrechatStyles';\r\nimport RunAfter from '../core/hooks/RunAfter';\r\nimport Cookies from '../core/hooks/Cookies';\r\nimport ChatEvents from '../core/hooks/ChatEvents';\r\nimport WidgetStates from '../core/hooks/WidgetStates';\r\nimport getCookieValue from '../core/hooks/getCookieValue';\r\nimport getStorageAPIValue from '../core/hooks/getStorageAPIValue';\r\nimport storageAPIExists from '../core/hooks/storageAPIExists';\r\nimport showElement from '../core/hooks/showElement';\r\nimport hideElement from '../core/hooks/hideElement';\r\nimport removeClass from '../core/hooks/removeClass';\r\nimport addClass from '../core/hooks/addClass';\r\nimport localstorageAPIExists from '../core/hooks/localstorageAPIExists';\r\nimport logIt from '../../logIt';\r\nimport localStorageAPIGet from '../core/hooks/localStorageAPIGet';\r\nimport importPrechatTemplateFactory from '../core/imports/ImportPrechatTemplateFactory';\r\nimport appendGreeting from '../core/hooks/appendGreeting';\r\nimport RunAsSoonAsWithDelay from '../core/hooks/RunAsSoonAsWithDelay';\r\n\r\n\r\nexport default class PreChatInvitation extends BaseWidget {\r\n    constructor(options) {\r\n        options.widget = WidgetTypes.PreChat;\r\n        options.styleName = 'prechat'\r\n        super(options);\r\n        this.templateRenderer = null;\r\n        if (!options.preChat) {\r\n            console.log('pre chat not enabled');\r\n            return;\r\n        }\r\n        const me = this;\r\n        me.options = options;\r\n\r\n        if (me.options.preChat.chatbotGreetingMessages) {\r\n            var script = structuredClone(me.options.preChat.chatbotGreetingMessages[0]);\r\n            me.options.preChat.chatbotGreetingMessages[0].agentScript = script\r\n            delete me.options.preChat.chatbotGreetingMessages[0].agentScript.agentScript // remove circular properties\r\n            me.options.preChat.chatbotGreetingMessages[0].agentScript.options = JSON.stringify(me.options.preChat.chatbotGreetingMessages[0].agentScript.options)\r\n            me.options.preChat.preChatMessages = me.options.preChat.chatbotGreetingMessages\r\n        }\r\n\r\n\r\n        me.pipeMessageHandler = new PipedMessageHandler(options);\r\n        me.DEFAULT_PRECHAT_CONFIG = {\r\n            general: { template: 'Simple Style' },\r\n            outerObject: {\r\n                hideOuterObject: false,\r\n                showImage: false,\r\n                backgroundImage: '',\r\n                background1Color: '#5FADD1',\r\n                background2Color: '#5FADD1',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '60px',\r\n                padding: '20px 20px 20px 20px'\r\n            },\r\n            innerObject: {\r\n                hideInnerObject: false,\r\n                showImage: true,\r\n                defaultImage: 'chat-icon-simple.png',\r\n                backgroundImage: '',\r\n                background1Color: '',\r\n                background2Color: '',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '0px',\r\n                padding: '5px 5px 5px 5px'\r\n            },\r\n            messagePopup: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '18px',\r\n                    color: '#202024'\r\n                },\r\n                backgroundColor: '#feffe0',\r\n                padding: '11.2px 11.2px 11.2px 11.2px',\r\n                borderColor: '#e5e6c8',\r\n                closeIcon: '/contents/themes/skinnable/invitation/close.png',\r\n                closeIconSize: { width: '12px', height: '12px' },\r\n                shadowDepth: '0px',\r\n                borderRadius: '6px',\r\n                borderWidth: '1px'\r\n            },\r\n            messageCounter: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '10px',\r\n                    color: '#FFFFFF'\r\n                },\r\n                backgroundColor: '#823710',\r\n                counterTop: '7px',\r\n                counterRight: '3px'\r\n            }\r\n        };\r\n        const TemplateRenderer = function () {\r\n            const self = this;\r\n            self.heightPosition = 20;\r\n            self.notificationContainer = 'apexchat_prechat_typing_div';\r\n            self.typingIndicator = 'apexchat_rd_prechat_invitation_typing_dots';\r\n            self.showAgentName = function () {\r\n                // no need to implement this function for default templetes\r\n            };\r\n            self.animateMessagePopup = function (el, position) {\r\n                removeClass(el, 'apexchat_prechat_show_message_fade_out');\r\n                addClass(el, 'apexchat_prechat_show_message_fade_in');\r\n            };\r\n            self.showTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(self.notificationContainer);\r\n                if (containerElement) {\r\n                    showElement(containerElement);\r\n                }\r\n            };\r\n            self.hideTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(self.notificationContainer);\r\n                if (containerElement) {\r\n                    hideElement(containerElement);\r\n                }\r\n            };\r\n            self.displayMessageCounter = function () {\r\n                const messageCounter = me.getMessageCounterCache();\r\n                me.DOM.getElementById('apexchat_prechat_message_count').innerHTML = messageCounter;\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'flex';\r\n                if (messageCounter === 0) {\r\n                    self.hideMessageCounter();\r\n                }\r\n            };\r\n            self.hideTalkBubbleIcon = function () {\r\n                // no need to implement this function for default templetes\r\n            };\r\n            self.hideMessagePopup = function () {\r\n                // me.DOM.getElementById('apexchat_prechat_message_popup').style.display = 'none';\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                const roundedMessagePopup =\r\n                    me.DOM.getElementsByClassName('apexchat_prechat_message_bubble')\r\n                // me.$(me.DOM.getElementById('apexchat_prechat_message_popup_container'))\r\n                // .find('.apexchat_prechat_message_bubble');\r\n                if (roundedMessagePopup.length > 0) {\r\n                    hideElement(roundedMessagePopup[roundedMessagePopup.length - 1]);\r\n                } else {\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                        'apexchat_prechat_show_message_fade_out'\r\n                    );\r\n                }\r\n                me.displayMessageCounter();\r\n                // resize iframe\r\n                // me.postMessage({ event: 'prechat-size', data: { width: me.iconWidth, height: me.iconHeight } });\r\n            };\r\n            self.hideMessageCounter = function () {\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none';\r\n            };\r\n            self.widgetWidth = 295;\r\n            self.renderOnLeftPosition = function () {\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_left apexchat_prechat_left_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_right'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_left'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_right apexchat_prechat_right_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_left'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_right'\r\n                );\r\n            };\r\n            self.showOnlineAgentTag = function () {\r\n                const agentName = me.DOM.getElementsByClassName('online-agent-tag');\r\n                agentName[0].innerHTML = me.options.preChat.preChatAgentStatusText;\r\n                agentName[0].style.display = 'block';\r\n                // hide online tag and glow invitation aftr 45 seconds\r\n                setTimeout(() => {\r\n                    // hide tag\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                        'glow_pre_chat_icon'\r\n                    );\r\n                }, 45000);\r\n            };\r\n            self.popupUI = function () {\r\n                const _render = function (message) {\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.message;\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('livechat_prechat_message_show');\r\n                };\r\n                const _clearContent = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n                };\r\n                const _doNothing = function () {\r\n                    // do nothing..\r\n                };\r\n                const _questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.$('.apexchat_question_type_close_button', me.DOM).attr(\r\n                        'style',\r\n                        'display:none !important'\r\n                    );\r\n                    me.$('#apexchat_click_instruction', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.DOM.querySelector('#apexchat_participant_display_name').setAttribute(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.$('#apexchat_participant_display_col', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                };\r\n                return {\r\n                    render: _render,\r\n                    clear: _clearContent,\r\n                    setMessageTemplate: _doNothing,\r\n                    questionTypeUIConfiguration: _questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n        const RoundedTemplateRenderer = function (renderer, heightPosition) {\r\n            const self = this;\r\n            self.agentNameImageId = 'agent_name_prechat_rounded_theme';\r\n            self.heightPosition = heightPosition;\r\n            self.renderer = renderer;\r\n            self.animateMessagePopup = function (el, position) { };\r\n            self.showAgentName = function () {\r\n                // me.$(`#${self.agentNameImageId}`, me.DOM).html(me.options.agentName);\r\n                me.DOM.getElementById(self.agentNameImageId)?.innerHTML = me.options.agentName;\r\n            };\r\n            self.showTypingIndicatorInnerGlider = function () {\r\n                me.DOM.getElementsByClassName(self.renderer.typingIndicator)[0].style.display =\r\n                    'inline-block';\r\n                const elem = me.DOM.getElementsByClassName(renderer.typingIndicator);\r\n                for (let i = 0; i < elem.length; i++) {\r\n                    elem[i].style.display = 'inline-block';\r\n                }\r\n            };\r\n            self.hideMessagePopup = function () {\r\n                self.renderer.hideMessagePopup();\r\n            };\r\n            self.showTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(renderer.notificationContainer);\r\n                if (containerElement) {\r\n                    showElement(containerElement);\r\n                    self.showTypingIndicatorInnerGlider();\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none';\r\n                    containerElement.classList.remove('disabled');\r\n                    //me.$(containerElement, me.context).removeClass('disabled');\r\n                }\r\n            };\r\n            self.widgetWidth = 98;\r\n            self.hideTypingIndicatorInnerGlider = function () {\r\n                me.DOM.getElementsByClassName(self.renderer.typingIndicator)[0].style.display =\r\n                    'none';\r\n                const elem = me.DOM.getElementsByClassName(renderer.typingIndicator);\r\n                for (let i = 0; i < elem.length; i++) {\r\n                    hideElement(elem[i]);\r\n                }\r\n            };\r\n            self.hideTypingIndicator = function () {\r\n                // self.hideTypingIndicatorInnerGlider();\r\n                const messageCounter = me.getMessageCounterCache();\r\n                if (messageCounter > 0) {\r\n                    self.displayMessageCounter();\r\n                    return;\r\n                }\r\n                const containerElement = me.DOM.getElementById(renderer.notificationContainer);\r\n                if (containerElement) {\r\n                    // hideElement(containerElement);\r\n                    //me.$(containerElement, me.context).addClass('disabled');\r\n                    containerElement.classList.add('disabled')\r\n                }\r\n            };\r\n            self.displayMessageCounter = function () {\r\n                const messageCounter = me.getMessageCounterCache();\r\n                if (messageCounter > 0) {\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').innerHTML =\r\n                        messageCounter;\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'flex';\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'flex';\r\n                    self.hideTypingIndicatorInnerGlider();\r\n                } else {\r\n                    self.hideMessageCounter();\r\n                    self.hideTalkBubbleIcon();\r\n                }\r\n                //me.$('#apexchat_prechat_typing_div', me.DOM).removeClass('disabled');\r\n                me.DOM.getElementById('apexchat_prechat_typing_div').classList.remove('disabled');\r\n            };\r\n            self.hideMessageCounter = function () {\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none'\r\n                //me.$('#apexchat_prechat_message_count', me.DOM).hide();\r\n            };\r\n            self.hideTalkBubbleIcon = function () {\r\n                //me.$('#apexchat_prechat_typing_div', me.DOM).hide();\r\n                me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none'\r\n            };\r\n            self.renderOnLeftPosition = function () {\r\n                renderer.renderOnLeftPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_left'\r\n                );\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_right'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                renderer.renderOnRightPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_right'\r\n                );\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_left'\r\n                );\r\n            };\r\n            self.popupUI = function (isPreChatRoundedTheme) {\r\n                const _container = me.DOM.getElementById('apexchat_prechat_message');// me.$('#apexchat_prechat_message', me.DOM);\r\n                const _setMessageTemplate = function () {\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!ApexChat.preChatMsgTemplate) {\r\n                        // we need to replace Close button according to animationType\r\n                        switch (me.options.preChatMessageAnimation) {\r\n                            case PreChatMessageAnimation.Default:\r\n                            case PreChatMessageAnimation.Stacking:\r\n                                _hideCloseButton();\r\n                                break;\r\n                            case PreChatMessageAnimation.MobileStacking:\r\n                                _hideCloseCrossSymbol();\r\n                                break;\r\n                        }\r\n                        // const message = document.createTextNode('##message##'); // Create a text node\r\n                        // me.DOM.getElementById('apexchat_prechat_message').innerHTML = message;\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = preChatPlainTextTemplate({\r\n                            text: '##message##',\r\n                            hidden: true\r\n                        });\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('livechat_prechat_message_show');\r\n\r\n                        //me.$('#apexchat_prechat_message', me.DOM).html(message);\r\n\r\n                        const participants = ApexChat.localStorageAPI.Get(\r\n                            'livechat_chat_participants'\r\n                        );\r\n                        let participantInfo = JSON.parse(participants || '{}');\r\n                        participantInfo = participantInfo[participantInfo.length - 1];\r\n                        // if participants found then we need to update the image and agent name of the next pre-chat pop-up message\r\n                        if (\r\n                            participants &&\r\n                            participantInfo &&\r\n                            participantInfo.userId !== ParticipantIds.visitor\r\n                        ) {\r\n                            // Dont run for visitor case\r\n                            if (participantInfo.handlerImageUrl) {\r\n                                // me.$(\r\n                                //     '.agent_image_prechat_rounded_theme .apexchat_prechat_chat_icon',\r\n                                //     me.DOM\r\n                                // ).css(\r\n                                //     'background-image',\r\n                                //     `url(${participantInfo.handlerImageUrl})`\r\n                                // );\r\n                                me.DOM.querySelector('.apexchat_prechat_chat_icon')?.style.backgroundImage =\r\n                                    `url(${AgentImageHandler(participantInfo.handlerImageUrl)})`\r\n                            }\r\n                            me.DOM.querySelector('.agent_name_prechat_rounded_theme')?.innerHTML = participantInfo.displayName\r\n                        } else {\r\n                            me.DOM.querySelector('.agent_name_prechat_rounded_theme')?.innerHTML = me.options.agentName\r\n                        }\r\n                        ApexChat.preChatMsgTemplate = '<div>' + me.DOM.querySelector('#apexchat_prechat_message_popup').cloneNode(true).innerHTML + '</div>';\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('apexchat_prechat_default_animation')\r\n                        ApexChat.sessionAPI.Store(\r\n                            'livechat_prechat_msg_template',\r\n                            ApexChat.preChatMsgTemplate\r\n                        );\r\n                        me.messenger.setMessageTemplate(ApexChat.preChatMsgTemplate);\r\n                    }\r\n                };\r\n                var _hideCloseButton = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_rd_close_btn_icon').style.display = 'none';\r\n                };\r\n                var _hideCloseCrossSymbol = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup').style.display = 'none';\r\n                    me.DOM.getElementById('apexchat_prechat_rd_close_btn_icon').style.display = 'block';\r\n\r\n                };\r\n                const _push = function (message) {\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    message.message = decodeHTML(\r\n                        cleanInvalidHtml(\r\n                            removeTextFollowedByColon(message.message)\r\n                        )\r\n                    );\r\n                    //  message.message = removeTextFollowedByColon(message.message);\r\n                    // on this switch we will take decision.\r\n                    switch (me.options.preChatMessageAnimation) {\r\n                        case PreChatMessageAnimation.Default:\r\n                            _renderDefault(message);\r\n                            break;\r\n                        case PreChatMessageAnimation.Stacking:\r\n                        case PreChatMessageAnimation.MobileStacking:\r\n                            _renderStacking(message);\r\n                            break;\r\n                    }\r\n                    // check chatMsg variable is exists and ApexChat.preChatElement is not undefined livechat_participant_display_text\r\n                    if (message.questionType == ScriptsQuestionType.None) {\r\n                        _setTabIndex();\r\n                    } else {\r\n                        _removeTabIndex();\r\n                    }\r\n                };\r\n                var _setTabIndex = function () {\r\n                    _container.setAttribute('tabindex', 0);\r\n                };\r\n                var _removeTabIndex = function () {\r\n                    _container.setAttribute('tabindex', -1);\r\n                };\r\n                var _renderDefault = function (message) {\r\n                    // IFrame resizing on Clicking Action of QuestionType\r\n                    me.postMessage({\r\n                        // no need to send 0 currentMsgHeight\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    if (!message.dontAppendExisitngContent && message?.message) {\r\n                        // me.$('#apexchat_prechat_message', me.DOM).html(message.message);\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = preChatPlainTextTemplate({\r\n                            text: message.message,\r\n                            hidden: false\r\n                        });\r\n                        const questionWrapper = me.DOM.querySelector('.livechat_prechat_plain_text_greet');\r\n                        appendGreeting(questionWrapper, me.options);\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('livechat_prechat_message_show');\r\n\r\n                    } else {\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = ''\r\n                    }\r\n\r\n                    // we are showing with opacity 0; because we cant calculate dynamic height differences If element is Hidden,\r\n                    // Initially, we were adding CSS Class for making Opacity 0 & 1 but adding and removing class was making a jerk we needed the animation effect between 0 to 1, in decimal manner like 0.1, 0.2, 0.3... to 0.9, 1\r\n                    //me.$('#apexchat_prechat_message_popup', me.DOM).show().css({ opacity: 0 });\r\n                    const ele = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n                    ele.style.display = 'block';\r\n                    ele.style.opacity = 0;\r\n                    // we need this timeout as DOM takes time to render, without timeout.\r\n                    // ApexChat.getStyle giving wrong values without timeout.\r\n                };\r\n                var _renderStacking = function (message) {\r\n                    me.messenger.push(message);\r\n                };\r\n                const _doNothing = function () { };\r\n                const _questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.DOM.querySelector('.apexchat_question_type_close_button')?.style.setProperty('display', 'none', 'important');\r\n                    me.DOM.querySelector('.apexchat_participant_display_text#apexchat_participant_display_name')?.style.setProperty('display', 'none', 'important');\r\n                    me.DOM.querySelector('.apexchat_participant_display_text#apexchat_participant_display_col')?.style.setProperty('display', 'none', 'important');\r\n                    console.log('Rounded Template renderer _questionTypeUIConfiguration');\r\n                };\r\n                return {\r\n                    setMessageTemplate: _setMessageTemplate,\r\n                    render: _push,\r\n                    clear: _doNothing,\r\n                    questionTypeUIConfiguration: _questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n        let renderer = new TemplateRenderer();\r\n        if (me.options.preChat.preChatThemeSetting) {\r\n            if (\r\n                JSON.parse(options.preChat.preChatThemeSetting).general.template === GlobalVariables.preChatRoundedThemeName\r\n            ) {\r\n                me.options.isPreChatRoundedTheme = true;\r\n                renderer = new RoundedTemplateRenderer(renderer, 130);\r\n            }\r\n        }\r\n\r\n        me.templateRenderer = renderer;\r\n\r\n        if (me.options.chatMode == ChatMode.Windowed) {\r\n            this.mode = WidgetTypes.Windowed;\r\n        } else if (me.options.chatMode == ChatMode.DOM) {\r\n            this.mode = WidgetTypes.DOM;\r\n        }\r\n        this.lastMessageStoreName = 'livechat_prechat_lastmessage';\r\n        this.messageCounterStoreName = 'livechat_prechat_messagecounter';\r\n        // super(\r\n        //     Object.assign(me.options, {\r\n        //         widget: WidgetTypes.PreChat\r\n        //     })\r\n        // );\r\n        this.subscribe(\r\n            WidgetTypes.VideoGreetInvitation + WidgetStates.ShownMaximized,\r\n            (args) => {\r\n                if (me.options && me.options.videoGreetEnabled) {\r\n                    me.hide();\r\n                }\r\n            }\r\n        );\r\n        this.subscribe('videogreet-init', () => {\r\n            const lastVGState = me.state.getStateValue(WidgetTypes.VideoGreetInvitation); // get video greet state\r\n            me.isVideoGreet = true;\r\n            if (lastVGState != WidgetStates.Hidden) {\r\n                // check video greet maximize\r\n                me.isVideoGreetMax = true;\r\n            }\r\n        });\r\n        if (me.isPageRefreshed()) {\r\n            me.ready();\r\n            if (me.options && me.options.videoGreetEnabled) {\r\n                me.postMessage({\r\n                    event: 'videogreet-gif-file-loaded',\r\n                    data: {\r\n                        imageUrl: me.options.videoGreet.animatedImageUrl\r\n                    }\r\n                });\r\n            }\r\n        } else {\r\n            const preChatDuration =\r\n                me.options && me.options.videoGreetEnabled\r\n                    ? 1000\r\n                    : me.options.preChat.preChatLoadTimeout * 1000;\r\n            //setTimeout(() => {\r\n            me.ready();\r\n            //}, preChatDuration);\r\n        }\r\n        me.messageArray = [];\r\n    }\r\n\r\n    ready() {\r\n        super.ready();\r\n        const me = this;\r\n        me.create();\r\n        me.templateRenderer.hideTypingIndicator();\r\n        me.subscribe('new-pre-chat-message-arriving', (args) => {\r\n            me.templateRenderer.showTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, (args) => {\r\n            me.templateRenderer.hideTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnChatJoined, (args) => {\r\n            // CHAT-6280-Handle PreChat hits, subscribed onChatJoined method from chatroom-v3.js\r\n        });\r\n        me.subscribe('videogreet-gif-file-loaded', (data) => {\r\n            if (data.imageUrl) {\r\n                const image = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n                image.classList.add('video_greet_animated_gif');\r\n                image.style.backgroundImage = `url('${data.imageUrl}')`;\r\n            }\r\n        });\r\n        me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, (args) => {\r\n            me.templateRenderer.hideTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnChatJoined, (args) => {\r\n            // CHAT-6280-Handle PreChat hits, subscribed onChatJoined method from chatroom-v3.js\r\n        });\r\n\r\n        /* messenger is taking instance of PreChatMessageHandler with few important arguments\r\n         * */\r\n        me.messenger = new PreChatMessageHandler( // encapsulated message handler for PreChat\r\n            Object.assign(me.options, {\r\n                context: me.DOM,\r\n                prechatTemplate: importPrechatTemplateFactory(me.options)?.prechatTemplate,\r\n                // prechatTemplate: preChatTemplate({\r\n\r\n                // }),\r\n                prechatModel: me.options.preChat\r\n            })\r\n        );\r\n    }\r\n\r\n    create() {\r\n        super.create();\r\n        const me = this;\r\n        me.view = new WidgetView({\r\n            dom: this.DOM,\r\n            identifier: WidgetTypes.PreChat,\r\n            templates: [\r\n                {\r\n                    key: WidgetStates.ShownMaximized,\r\n                    // tpl: preChatTemplate({\r\n                    //     title: 'My Webpage',\r\n                    // }),\r\n                    tpl: importPrechatTemplateFactory({\r\n                        title: 'My Webpage',\r\n                    })?.prechatTemplate,\r\n                    model: me.options.preChat,\r\n                    async afterRender(tpl) {\r\n                        me.messagesContainer = me.DOM.getElementById('apexchat_prechat_message');\r\n\r\n                        me.templateRenderer.showAgentName();\r\n                        const handleQuestionTypeResponse = async (res) => {\r\n                            const module = await import(/* webpackChunkName: \"handlePrechatQuestionType\" */ './handlePrechatQuestionType')\r\n                            const handlePrechatQuestionType = module.default;\r\n                            handlePrechatQuestionType(me, res.res || res);\r\n                        };\r\n                        if (!me.QTRendererExt) {\r\n                            const module = await import(/* webpackChunkName: \"questionTypeRendererExtension\" */ '../questiontypes/QuestionTypeRendererExtension')\r\n                            const QuestionTypeRendererExtentions = module.default;\r\n                            me.QTRendererExt = new QuestionTypeRendererExtentions();\r\n                            await me.QTRendererExt.initComponent(\r\n                                Object.assign(me.options.preChat, {\r\n                                    isUpdateSupported: false,\r\n                                    context: me.DOM,\r\n                                    messagesContainer: me.messagesContainer,\r\n                                    responseCallback: handleQuestionTypeResponse,\r\n                                    enableFullTextLogic: true,\r\n                                    widgetType: WidgetTypes.PreChat,\r\n                                    countryCode: me.options.countryCode\r\n                                })\r\n                            );\r\n                        }\r\n\r\n                        const isPreChatMaximized =\r\n                            me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                            WidgetStates.ShownMaximized;\r\n                        // JIRA_7493 & 7477 ChatId Null issue\r\n                        me.options.chatId = me.options.chatId || me.getChatId();\r\n                        if (\r\n                            me.isChatActive() &&\r\n                            me.isPageRefreshed() &&\r\n                            isPreChatMaximized &&\r\n                            me.options.chatId\r\n                        ) {\r\n                            import(/* webpackChunkName: \"liveChatRoom\" */ '../core/LiveChatRoom').then((module) => {\r\n                                const LiveChatRoom = module.default;\r\n                                // Creating ChatRoom object for sending the prechat Agent Script's replies to dashboard via websync.\r\n                                me.prechatRoom = new LiveChatRoom(\r\n                                    Object.assign(me.options, me.options.model)\r\n                                );\r\n\r\n                                // We don't need to subscribe this channel if exit-popup is in maximize state and user refresh the page,\r\n                                // if we do that the last message of the user will show as a duplicate message on exit-popup\r\n                                me.prechatRoom.subscribeToChatChannel(me.options.chatId);\r\n                                let participants = ApexChat.localStorageAPI.Get(\r\n                                    'livechat_chat_participants'\r\n                                );\r\n                                if (participants) {\r\n                                    participants = JSON.parse(participants);\r\n                                    me.onParticipantsChanged(participants);\r\n                                }\r\n                            });\r\n                        }\r\n                        // pasre/apply pre chat theme setting\r\n                        me.skin = JSON.parse(me.options.preChat.preChatThemeSetting);\r\n                        if (!me.skin) {\r\n                            me.skin = me.DEFAULT_PRECHAT_CONFIG;\r\n                        }\r\n                        me.handleADA(\r\n                            me.DOM.querySelector('#apexchat_prechat_close_message_popup'),\r\n                            async (e) => {\r\n                                e.stopPropagation();\r\n                                await me.preChatCloseMessagePopup(me, e);\r\n                            }\r\n                        );\r\n                        me.handleADA(\r\n                            me.DOM.querySelector('#apexchat_prechat_rd_close_btn_icon'),\r\n                            async (e) => {\r\n                                e.stopPropagation();\r\n                                await me.preChatCloseMessagePopup(me, e);\r\n                            }\r\n                        );\r\n                        // me.handleADA(\r\n                        //     me.$('#apexchat_prechat_rd_close_btn_icon', me.DOM)[0],\r\n                        //     (e) => {\r\n                        //         me.closeMessagePopup(e);\r\n                        //     }\r\n                        // );\r\n\r\n\r\n                        me.options.handlerImageUrl = AgentImageHandler(me.options.handlerImageUrl)\r\n\r\n                        // if the user name has a space then we need to enclose the image URL in single quote.\r\n                        me.skin.handlerImageUrl = `${AgentImageHandler(me.options.handlerImageUrl)}`;\r\n                        const rdThemeSettings =\r\n                            me.options && me.options.rdThemeSettings\r\n                                ? ApexChat.TryParse(me.options.rdThemeSettings)\r\n                                : null;\r\n                        let skinJson = {\r\n                            container: '',\r\n                            preChat: me.skin\r\n                        };\r\n                        skinJson.rdThemeSettings = rdThemeSettings;\r\n                        /* Branding - PreChat */\r\n                        const brandingInfo = skinJson.rdThemeSettings.branding || {};\r\n                        if (brandingInfo.brandingIsEnabled) {\r\n                            var branding = new Branding()\r\n                            skinJson.global = { branding: brandingInfo };\r\n                            branding.init({\r\n                                widget: BrandingWidget.RD_PreChat,\r\n                                brandConfig: skinJson\r\n                            })\r\n                            skinJson = branding.getBrandedConfig();\r\n                        }\r\n                        setPrechatStyles(me.DOM, skinJson);\r\n                        addStyleTextInIframe(\r\n                            me.options.invitationWidgetStyleCustom,\r\n                            'apexchat_custom_fontAwesome',\r\n                            undefined,\r\n                            me.DOM\r\n                        );\r\n\r\n                        // // set UI configuration\r\n                        // Utils.fontsLoaded({\r\n                        //     fontName: 'Avenir',\r\n                        //     context: me.DOM,\r\n                        //     window: me.iFrameWindow,\r\n                        //     onSuccess() {\r\n                        //         me.UIConfiguration();\r\n                        //     }\r\n                        // });\r\n\r\n                        me.UIConfiguration().then(() => {\r\n                            if (me.DOM && me.DOM.getElementById('apexchat_prechat_chat_icon')) {\r\n                                let backgroundImage = getStyle(\r\n                                    me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                                    'background-image'\r\n                                );\r\n                                if (backgroundImage && backgroundImage.indexOf('.png') === -1) {\r\n                                    me.DOM.querySelector('#apexchat_prechat_main_bg').classList.add(\r\n                                        'apexchat_css_background_transparent'\r\n                                    );\r\n                                }\r\n                            }\r\n                        });\r\n                        //await me.UIConfiguration();\r\n\r\n\r\n                        // hideElement(\r\n                        //     me.DOM.getElementById('apexchat_prechat_message_popup')\r\n                        // ); // Hide the initial popup\r\n\r\n                        // CHAT_8288 - Remove white background for all image extension and added for .png only\r\n\r\n                    }\r\n                }\r\n            ],\r\n            initialState: WidgetStates.ShownMaximized\r\n        });\r\n    }\r\n\r\n    postPreChatMessages(res) {\r\n        const me = this;\r\n        // We need to prevent multiple posting of same ChatLogID, created an array and saving the chatlogId\r\n        me.postedPreChatMessagesArray = me.postedPreChatMessagesArray || [];\r\n        // if the chatlogId is already being posted, preventing it to repost which was making text appear twice in dashboard\r\n        if (\r\n            res.chatLogId &&\r\n            me.postedPreChatMessagesArray.indexOf(res.chatLogId) !== -1 &&\r\n            !(res.questionType != ScriptsQuestionType.Text)\r\n        ) {\r\n            return false;\r\n        }\r\n        // saving chatlogId is array\r\n        // check checklogid exists or not\r\n        if (res.chatLogId && me.postedPreChatMessagesArray.indexOf(res.chatLogId) !== -1) {\r\n            me.postedPreChatMessagesArray.push(res.chatLogId);\r\n        }\r\n        me.postMessage({\r\n            event: WidgetTypes.PreChat + WidgetStates.MessageSent,\r\n            data: res\r\n        });\r\n\r\n        const pubSub = new PubSub();\r\n        const domRendered = pubSub.allSubscriptions()[WidgetTypes.DOMUIController]; // DOM has not opened?\r\n        // We only need to send the PreChat Agent Script's replies to dashboard via 'prechatRoom' object until DOM appeared.\r\n        me.startChatFromPreChat(); /* <--CHAT-6961 - Open Chat window, no need to continue mapping on prechat */\r\n        if (!domRendered) {\r\n            me.prechatRoom.setWebSyncClient();\r\n            me.prechatRoom.publishQuestionTypeResponse(res);\r\n            // Set the visitor selection of question type\r\n            res.visitorSelectedOptions = res.answers;\r\n            res.questionType = me.QTRendererExt.questionTypeRenderer.renderer.model.questionType;\r\n            res.questionTypeDisplayListForVisitor =\r\n                me.QTRendererExt.questionTypeRenderer.renderer.model.questionTypeDisplayListForVisitor;\r\n            res.id = res.chatLogId;\r\n\r\n            res.visitorScriptAnswer = res.answers;\r\n            res.visitorResponseStatus = res.isSkipped\r\n                ? ScriptVisitorResponseStatus.Skipped\r\n                : ScriptVisitorResponseStatus.Answered;\r\n            me.QTRendererExt.questionTypeRenderer.setVisitorSelection(res);\r\n            me.prechatRoom.sendMessage({\r\n                chatMsg: res.msgText,\r\n                questionTypeChatLogIdToBeUpdated: res.questionTypeChatLogIdToBeUpdated\r\n            });\r\n        }\r\n    }\r\n\r\n    isChatAlreadyStartedFromPreChat() {\r\n        // ref. CHAT-4589\r\n        const lastDOMState = this.state.getStateValue(WidgetTypes.DOM);\r\n        const currentPreChatState = this.getCurrentState();\r\n        // the following condition ensures that:\r\n        return (\r\n            this.isChatInProgress() && // 1. Chat was started on PreChat or PreChatMessage Click\r\n            lastDOMState == WidgetStates.ShownMinimized && // 2. Then DOM was minimized\r\n            currentPreChatState == WidgetStates.ShownMaximized\r\n        ); // 3. and PreChat has appeared back in Max/default state\r\n    }\r\n\r\n    startChatFromPreChat(e, config) {\r\n        const me = this;\r\n\r\n        // is there a srcElement passed and it has a data attribute named shouldStartChat with value = false? return.\r\n        if (\r\n            (config && !config.srcElement) ||\r\n            (config && config.srcElement && !config.srcElement.getAttribute('data-should-start-chat'))\r\n        ) {\r\n            return false;\r\n        }\r\n        // me.postMessage({ event: WidgetTypes.PreChat + WidgetStates.Clicked, data: {} });\r\n        // me.initiatedBy = 'PreChat';\r\n        me.state.changeState({\r\n            toState: WidgetStates.Clicked,\r\n            value: { initiatedBy: 'PreChat' }\r\n        });\r\n        if (me.isWindowedStarted() || me.options.chatMode == ChatMode.Windowed) {\r\n            me.options.chatInitiatedBy = 'PreChat';\r\n            me.startWindowedChat(\r\n                Object.assign(me.options, {\r\n                    shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n                    FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n                })\r\n            ); // pass parameter as a querystring\r\n        }\r\n        me.closePreChatUI();\r\n    }\r\n\r\n    closePreChatUI() {\r\n        const me = this;\r\n        ApexChat.preChatElement = null;\r\n        // when closing prechat msg IFrame should resize.\r\n        me.postMessage({\r\n            event: 'prechat-auto-resizing',\r\n            data: {\r\n                isResetIframe: true,\r\n                isSingleMsg: true,\r\n                hideCloseButton: true // we need to hide close button\r\n            }\r\n        });\r\n    }\r\n\r\n    async UIConfiguration() {\r\n        const me = this;\r\n        const position = me.options.preChat.preChatPosition;\r\n        // get width/height of prechat object without popup message\r\n        const el = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n        if (el) {\r\n            me.iconWidth = (el.offsetWidth ? el.offsetWidth : 80) + 30;\r\n            me.iconHeight =\r\n                (el.offsetHeight ? el.offsetHeight : 80) +\r\n                (me.skin.outerObject.hideOuterObject ? 0 : 20);\r\n            ApexChat.PreChatIconDimensions = {\r\n                Width: me.iconWidth,\r\n                Height: me.iconHeight\r\n            };\r\n        }\r\n\r\n        me.templateRenderer.hideMessagePopup();\r\n        // apply css class to prechat object base on position\r\n        me.applyCssClass(position);\r\n        if (!me.isVideoGreetMax) {\r\n            // check video greet maximize\r\n            // notify iframe for resize\r\n            me.postMessage({\r\n                event: 'prechat-size',\r\n                data: {\r\n                    width: me.iconWidth,\r\n                    height: me.iconHeight,\r\n                    onCreateSizing: true,\r\n                    addValue: me.templateRenderer.heightPosition\r\n                }\r\n            });\r\n        }\r\n        if (!me.isChatInProgress()) {\r\n            // ref. CHAT-4589: we should stop pre-chat message popups on susequent page reloads\r\n            if (me.options && !me.options.preChat.disablePrechatPopup) {\r\n                await me.queueAutoMessaging();\r\n            }\r\n        }\r\n        const popupSelector = me.DOM.querySelector('#apexchat_prechat_close_message_popup')\r\n        // bind close button\r\n        if (me.options.isMobile) {\r\n            //me.$(popupSelector, me.DOM).show();\r\n            popupSelector.style.display = 'block';\r\n        }\r\n        popupSelector.addEventListener('click', async (e) => {\r\n            e.stopPropagation();\r\n            await me.preChatCloseMessagePopup(me, e);\r\n        })\r\n        me.DOM.querySelector('#apexchat_prechat_rd_close_btn_icon').addEventListener('click', async (e) => {\r\n            e.stopPropagation();\r\n            await me.preChatCloseMessagePopup(me, e);\r\n        });\r\n        //binding event on DOM because elements are not generated the time when this code runs\r\n        me.DOM.addEventListener('click', function (e) {\r\n            if (e.target.closest('.apexchat_mc_ata_list') || e.target.closest('.live_chat_scheduler_bg')) {\r\n                me.startChatFromPreChat(); // click on option DOM window open\r\n            }\r\n            // me.DOM.getElementById('apexchat_prechat_message').classList.remove(\"livechat_prechat_first_message\");\r\n        });\r\n        me.eventSubscription();\r\n        // get icon object for start chat event binding default use inner object but if inner object is hide then use outer object\r\n        let startChatDiv = 'apexchat_prechat_chat_icon';\r\n        if (me.skin.innerObject.hideInnerObject) {\r\n            startChatDiv = 'apexchat_prechat_main_bg';\r\n        }\r\n        this.options.containerId = startChatDiv;\r\n\r\n        me.setClickCallToAction(startChatDiv, 'PreChat', {\r\n            shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n            FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n        }); // pass parameter to send via query string\r\n        const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n        const videGreetState = me.state.getStateValue(WidgetTypes.VideoGreetInvitation)\r\n        if ((domState == WidgetStates.ShownMinimized || domState == WidgetStates.Closed) && !me.isChatActive()) {\r\n            // when dom is minimized/closed and chat is inactive we need to show prechat widget\r\n            me.show();\r\n        } else if ((me.options && me.options.videoGreetEnabled && videGreetState === undefined) || (me.getCurrentState() == WidgetStates.Hidden && me.isChatActive())) {\r\n            me.hide();\r\n        } else {\r\n            // Stop to show the prechat initial messages and hide the widget when chat started already.\r\n            if (domState == WidgetStates.ShownMaximized) {\r\n                me.resetMessageCounterCache();\r\n                me.options.preChat.preChatMessages = [];\r\n                me.hide();\r\n            } else {\r\n                me.show();\r\n            }\r\n        }\r\n    }\r\n\r\n    async preChatCloseMessagePopup(me, e) {\r\n        const module = await import(/* webpackChunkName: \"preChatCloseMessagePopup\" */ './preChatCloseMessagePopup')\r\n        const preChatCloseMessagePopup = module.default;\r\n        preChatCloseMessagePopup(me, e);\r\n    }\r\n\r\n    eventSubscription() {\r\n        const me = this;\r\n        const hideIt = function () {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            if (me.options.chatMode == ChatMode.DOM) {\r\n                // do not hide for iphone.\r\n                // in case of hiding, the dom is not reading some defined values\r\n                // CHAT-6151\r\n                if (me.options.isMobile && /iPad|iPhone|iPod/.test(navigator.userAgent)) {\r\n                    // reset message counter\r\n                    // this is a hack for the release\r\n                    // mahad will come up with better solution for this later.\r\n                    me.pipeMessageHandler.reset(); // stop all processing of pipe messages if its running for iphone\r\n                    me.resetMessageCounterCache();\r\n                    me.templateRenderer.hideMessagePopup();\r\n                    me.hide();\r\n                    return;\r\n                }\r\n                me.hide();\r\n                me.closePreChatUI(); // CHAT-7155 - Closing PreChat UI When opening DOM for context resolving issues.\r\n            } else {\r\n                window.clearTimeout(me.messageTimeout);\r\n                me.resetMessageCounterCache();\r\n                me.templateRenderer.hideMessagePopup();\r\n            }\r\n        };\r\n        const chatStartedFromExitPopup = function () {\r\n            me.hide();\r\n        };\r\n        const chatStartedFromPrechat = function () {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            // CHAT-6794 // need to remove the last stored mapped question because another parent question has appeared.\r\n            ApexChat.storageAPI.Remove(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE);\r\n            // Show Windowed Widget instead DOM, when Windowed chat already started\r\n            if (me.options.chatMode === ChatMode.DOM) {\r\n                me.closePreChatUI();\r\n                hideIt();\r\n            }\r\n        };\r\n        const cleanUp = function () {\r\n            // JIRA_6472 - Greeting was not appearing on reinitializing\r\n            // summary: Removing the PreChat Message Sent helped the greeting to appear it again.\r\n            ApexChat.storageAPI.Remove(TempCache.PreChat_Message_Sent);\r\n        };\r\n        const showIt = function () {\r\n            const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n            if (domState == WidgetStates.ShownMaximized) {\r\n                return;\r\n            }\r\n            me.show();\r\n        };\r\n        // subscribe for chat Message and typing indicator when chat mode has set to dom\r\n        if (me.options.chatMode == ChatMode.DOM) {\r\n            me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnMessageArrived, (args) => {\r\n                if (\r\n                    me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                    WidgetStates.ShownMaximized &&\r\n                    me.options.preChatMessageAnimation !== PreChatMessageAnimation.Default\r\n                ) {\r\n                    // specifically for Stacking and Mobile Stacking Animation, we dont need runAfter for that animation\r\n                    me.onMessageArrived(args.m, args.initialLoad, args.index); // BUG-CHAT-7457 Minimize PreChat for Stacking not working properly\r\n                } else {\r\n                    RunAfter(\r\n                        () => {\r\n                            me.onMessageArrived(args.m, args.initialLoad, args.index);\r\n                        },\r\n                        me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                            WidgetStates.ShownMaximized\r\n                            ? 0\r\n                            : 1000\r\n                    );\r\n                }\r\n            });\r\n            me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnTypingArrived, (args) => {\r\n                me.onTypingArrived(args);\r\n            });\r\n\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.Closed, showIt);\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, showIt);\r\n        }\r\n        // subscribe for start chat event from any invitation\r\n        me.subscribe(\r\n            WidgetTypes.ExitPopup + WidgetStates.ShownMaximized,\r\n            chatStartedFromExitPopup\r\n        );\r\n        me.subscribe(WidgetTypes.ExitPopup + WidgetStates.Closed, showIt);\r\n        me.subscribe(WidgetTypes.DropDown + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Bar + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Tab + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.PreChat + WidgetStates.Clicked, chatStartedFromPrechat);\r\n        me.subscribe(\r\n            WidgetTypes.ChatRoom + ChatEvents.OnParticipantsChanged,\r\n            (participants) => {\r\n                me.onParticipantsChanged(participants);\r\n            }\r\n        );\r\n        me.subscribe(WidgetTypes.VideoGreetInvitation + WidgetStates.Closed, async () => {\r\n            me.postMessage({\r\n                event: 'videogreet-gif-file-loaded',\r\n                data: {\r\n                    imageUrl: me.options.videoGreet.animatedImageUrl\r\n                }\r\n            });\r\n            me.isVideoGreetMax = false;\r\n            me.isVideoGreet = true;\r\n            showIt();\r\n            await me.preChatCloseMessagePopup(me);\r\n        });\r\n        // When Chat Session Ends, On very next message from Visitor, an overlay mask for starting new chat appears,\r\n        // & visitor starts the chat at this point we need to delete few cookies for PreChat.\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnSendMessageFailure, cleanUp);\r\n    }\r\n\r\n    onParticipantsChanged(participants) {\r\n        const me = this;\r\n        ApexChat.localStorageAPI.Store('livechat_chat_participants', JSON.stringify(participants));\r\n        ApexChat.preChatMsgTemplate = null;\r\n        const image = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n        // get old url for comparison\r\n        const prevUrl = image.style.backgroundImage;\r\n        for (let i = 0; i < participants.length; i++) {\r\n            // change image if operator joins for the first time\r\n            if (\r\n                participants[i].userId > 0 &&\r\n                prevUrl != participants[i].handlerImageUrl &&\r\n                participants[i].handlerImageUrl\r\n            ) {\r\n                const imageUrl = AgentImageHandler(participants[i].handlerImageUrl);\r\n                image.style.backgroundImage = `url('${imageUrl}')`;\r\n            }\r\n        }\r\n    }\r\n\r\n    applyCssClass(position) {\r\n        // apply css classes base on pre chat position\r\n        const me = this;\r\n        // remove default classes\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_main_container'),\r\n            'apexchat_prechat_theme_margin'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_left_top'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x_right'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left_theme'\r\n        );\r\n        addClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x'\r\n        );\r\n\r\n        me.DOM.getElementById('apexchat_prechat_main_container').style.position = 'relative';\r\n        me.DOM.getElementById('apexchat_prechat_main_bg').style.position = 'fixed';\r\n        switch (position) {\r\n            case Position.Left:\r\n                me.templateRenderer.renderOnLeftPosition();\r\n                break;\r\n            case Position.Right:\r\n                me.templateRenderer.renderOnRightPosition();\r\n                break;\r\n        }\r\n    }\r\n    showMessagePopupAndPublishAutoResize() {\r\n        const me = this;\r\n        const ele = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n        const padding = 15; // increased 15px// CHAT-5979 [V3] Pre - chat with default animation is cutting of shadow on top.\r\n        ele.style.transition = 'opacity 0.3s, top 0.3s';\r\n        ele.style.opacity = 1\r\n        ele.style.display = \"block\"\r\n        ele.style.top = padding + 'px'\r\n        if (ele) {\r\n            // we need calculations here for placing msg popup with animation one over the other.\r\n            try {\r\n                let timeout = 0;\r\n                RunAsSoonAsWithDelay(() => {\r\n                    const calcCurrentMsgHeight = ele.scrollHeight;\r\n                    console.log('Prechat popUpUI calcCurrentMsgHeight:: ' + calcCurrentMsgHeight)\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: calcCurrentMsgHeight,\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    timeout += 200\r\n                }, () => ele.scrollHeight > 52 || timeout > 3000, 200);\r\n            } catch (error) {\r\n                console.error(\"prechat bubble size error::\", error);\r\n            }\r\n            let timeout = 0;\r\n        }\r\n    }\r\n    async autoMessageRendering(options) {\r\n        const me = this;\r\n        const { message } = options;\r\n        const { chatMsg } = options;\r\n        const { index } = options;\r\n        // as we are making Mock JSON for Pipe messaging, In case of Default Animation, we need to prevent the appending of content\r\n        if (me.options.preChatMessageAnimation === PreChatMessageAnimation.Default) {\r\n            if (message && message.messageType !== PreChatMessageType.plain_Text) {\r\n                message.dontAppendExisitngContent = true;\r\n                message.isFirstPreChatMessage = index === 0;\r\n            }\r\n            if (chatMsg && chatMsg.messageType !== PreChatMessageType.plain_Text) {\r\n                chatMsg.dontAppendExisitngContent = true;\r\n                chatMsg.isFirstPreChatMessage = index === 0;\r\n            }\r\n        }\r\n        if (index == 0 && !ApexChat.prechatGreetingFlashed) {\r\n            me.DOM.getElementById('apexchat_prechat_message').classList.add(\"livechat_prechat_first_message\");\r\n        } else {\r\n            me.DOM.getElementById('apexchat_prechat_message').classList.remove(\"livechat_prechat_first_message\");\r\n        }\r\n        ApexChat.isFirstPreChatMessage = index === 0;\r\n        // check message type is script message or plain message\r\n        if (\r\n            (index == -1 && chatMsg) ||\r\n            (message &&\r\n                message.messageType == PreChatMessageType.agent_Script &&\r\n                message.agentScript)\r\n        ) {\r\n            const questionType = chatMsg ? chatMsg.questionType : message.questionType;\r\n            me.messagePopupUI.render(chatMsg || message);\r\n            me.messagePopupUI.clear();\r\n            await me.renderScriptMessage(chatMsg || message.agentScript);\r\n            me.messagePopupUI.questionTypeUIConfiguration(questionType);\r\n        } else {\r\n            // create model for message logging\r\n            const messageLog = {};\r\n            messageLog.visitorId =\r\n                me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n            messageLog.visitorId |= 0;\r\n            messageLog.text = message.message;\r\n            messageLog.sourceType = SourceType.PreChat;\r\n            await me.logMessageOnServer(messageLog);\r\n            // render plain text message\r\n            me.messagePopupUI.render(message);\r\n        }\r\n        me.showMessagePopupAndPublishAutoResize();\r\n        // check message is prechat or chat flow\r\n        if (\r\n            !options.isPipedMessage &&\r\n            message &&\r\n            message.questionType == ScriptsQuestionType.None\r\n        ) {\r\n            const timeout = setTimeout(async () => {\r\n                await me.queueNextMessage(index + 1, message.duration * 1000);\r\n                clearTimeout(timeout);\r\n            }, message.duration * 1000);\r\n        }\r\n        if (options.cb) {\r\n            options.cb();\r\n        }\r\n    }\r\n\r\n    async displayMessagePopup(index, isPreChatMessage, chatMsg) {\r\n        const me = this;\r\n        logIt('displayMessagePopup');\r\n        const isMessage = chatMsg?.message || chatMsg?.text;\r\n        if (me.isWindowedStarted()) {\r\n            return; // no pop message if Windowed has started\r\n        }\r\n        // if chat started from prechat and chatmsg is undefined and isPreChatMessage true appears thats means its a prechat messages appearing so we dont need it to show because chat has already been started\r\n        // Also, on windowed mode if chat started then we dont need to show popup while windowed mode is on.\r\n        if (!chatMsg && me.isChatStartedFromPreChat && isPreChatMessage) {\r\n            me.templateRenderer.hideTypingIndicator();\r\n            return;\r\n        }\r\n        const isFromHistory = chatMsg && chatMsg.isFromHistory;\r\n        const preChatMsg = me.options.preChat.preChatMessages[index];\r\n        // CHAT-7226  Next Mapped Question Logic Change\r\n        // as option property removed from backend now we explicity add option property to our msg.options object,\r\n        // because all QT UI depend upon that property.\r\n        if (\r\n            preChatMsg &&\r\n            preChatMsg.questionType != ScriptsQuestionType.None &&\r\n            preChatMsg.agentScript &&\r\n            preChatMsg.agentScript.options\r\n        ) {\r\n            preChatMsg.agentScript.options = addOptionProperty(\r\n                preChatMsg.agentScript.options\r\n            );\r\n        }\r\n        // increase and display message counter\r\n        // JIRA_4241 - in case of Last PreChatMessage no need to add counter!\r\n        if (\r\n            me.options.preChat.preChatMessages[index] &&\r\n            !me.options.preChat.preChatMessages[index].isLastPreChatMessage &&\r\n            !isFromHistory\r\n        ) {\r\n            const questionTypeId = ApexChat.storageAPI.Get('questionTypeId'); // check if question exists\r\n            if (!isMessage && questionTypeId &&\r\n                questionTypeId == me.options.preChat.preChatMessages[index].agentScriptAnswerId) {\r\n                me.setMessageCounterCache(0);\r\n            } else {\r\n                me.setMessageCounterCache(1);\r\n            }\r\n        }\r\n        me.messagePopupUI = me.templateRenderer.popupUI(me.options.isPreChatRoundedTheme);\r\n        me.messagePopupUI.setMessageTemplate();\r\n        me.displayMessageCounter();\r\n        me.isPreChatMessage = isPreChatMessage;\r\n        me.agentScriptAnswerId = 0;\r\n        me.allowBackgroundClick = true;\r\n        /// Wait for the flag/setting called “re-show after” which wipes the cookies after X amount of minutes and will treat them as a new visitor\r\n        me.prechatStartedTimeout = window.setTimeout(() => {\r\n            ApexChat.storageAPI.StoreTemp('livechat_prechat_started', false);\r\n        }, me.options.reShowIntervalMinutes * 60 * 1000);\r\n        // checking message type is prechat message or chat message\r\n        if (isPreChatMessage && !me.isChatStartedFromPreChat) {\r\n            // get prechat message\r\n            var message = me.options.preChat.preChatMessages[index];\r\n            if (message) {\r\n                message.message = parseTemplate(\r\n                    removeTextFollowedByColon(message.message),\r\n                    me.options\r\n                );\r\n            }\r\n            message.text = message.text || message.message;\r\n            const msgObject = {\r\n                m: message.agentScript || message\r\n            };\r\n\r\n            if (me.pipeMessageHandler.isValidPipedMessage(msgObject)) {\r\n                me.hideMessageCounter(); // Hide counter in case of Pipe messages\r\n                msgObject.isSplitMessage = true; // if message is piped define isSplitMessage to true\r\n                // CHAT-7351- Split Message send as a one message on server.\r\n                // in below logic we just send a pipe message as one message to server\r\n                const messageLog = {};\r\n                // create model for message logging\r\n                messageLog.visitorId =\r\n                    me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n                messageLog.text = removeTextFollowedByColon(msgObject.m.text);\r\n                messageLog.scriptAnswerId = msgObject.m.id;\r\n                messageLog.questionType = msgObject.m.questionType;\r\n                messageLog.isNextQuestionMapped = msgObject.m.isNextQuestionMapped;\r\n                messageLog.visitorResponseType = msgObject.m.visitorResponseType;\r\n                messageLog.options = msgObject.m.options;\r\n                messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n                messageLog.questionTypeDisplayListForVisitor = msgObject.m.displayListForVisitor;\r\n                messageLog.sourceType = SourceType.PreChat;\r\n                messageLog.agentScriptDocuments = msgObject.m.isDocument && msgObject.m.agentScriptDocuments ? JSON.stringify(msgObject.m.agentScriptDocuments) : '';\r\n                messageLog.isDocument = msgObject.m.isDocument;\r\n                messageLog.isSmsTransfer = msgObject.m.isSmsTransfer || message.isSmsTransfer;\r\n                await me.logMessageOnServer(messageLog); // logging message to server\r\n                me.pipeMessageHandler.startPolling({\r\n                    messageDisplayDuration:\r\n                        message.duration > 100 ? message.duration : message.duration * 1000, // detecting either Its Seconds or Milliseconds\r\n                    init() {\r\n                        me.onTypingArrived({ indicator: true });\r\n                    },\r\n                    async startPollingCallback(m) {\r\n                        m.message = m.text;\r\n                        await me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true\r\n                        });\r\n                        // In Piped messages the message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: me.DOM.querySelector('.apexchat_prechat_message_bubble'),\r\n                            shouldStartChat\r\n                        });\r\n                    },\r\n                    async lastPollingCallback(args) {\r\n                        me.onTypingArrived({ indicator: false });\r\n                        const { m } = args;\r\n                        m.message = m.text;\r\n                        await me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true,\r\n                            cb: args.cb\r\n                        });\r\n                        // In Piped messages the last message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: me.DOM.querySelector('.apexchat_prechat_message_bubble'),\r\n                            shouldStartChat\r\n                        });\r\n                    }\r\n                });\r\n                return;\r\n            } else {\r\n                await me.autoMessageRendering({\r\n                    message,\r\n                    chatMsg,\r\n                    index\r\n                });\r\n            }\r\n            // checking chatroom msg is script message aur text message\r\n        } else if (\r\n            (chatMsg.scriptAnswerId > 0 || chatMsg.questionType == ScriptsQuestionType.AppointmentScheduler) &&\r\n            // chatMsg.questionType != ScriptsQuestionType.None &&\r\n            (!chatMsg.agentScriptDocuments && !chatMsg.isDocument\r\n                ? chatMsg.questionType != ScriptsQuestionType.None\r\n                : true) &&\r\n            chatMsg.visitorResponseStatus == ScriptVisitorResponseStatus.UnAnswered\r\n        ) {\r\n            logIt(chatMsg);\r\n            me.agentScriptAnswerId = -1;\r\n            chatMsg.dontAppendExisitngContent = true; // we need detection here for QT is from Dashboard to handle animation.\r\n            me.messagePopupUI.clear();\r\n            me.messagePopupUI.render(chatMsg);\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                chatMsg,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n            me.messagePopupUI.questionTypeUIConfiguration(chatMsg.questionType);\r\n        } else {\r\n            me.messagePopupUI.render(chatMsg);\r\n        }\r\n        // me.setAllowBackgroundClick();\r\n\r\n        me.showMessagePopup(!me.options.isPreChatRoundedTheme, chatMsg || message);\r\n    }\r\n\r\n    endChat(m) {\r\n        const me = this;\r\n        me.resetMessageCounterCache();\r\n    }\r\n\r\n    async queueAutoMessaging() {\r\n        const me = this;\r\n        if (me.options.preChat.preChatMessages.length > 0) {\r\n            let lastPreChatPopoutMessage = me.getLastMessageCache();\r\n            if (!lastPreChatPopoutMessage) {\r\n                // It means the next message is first to be display\r\n                lastPreChatPopoutMessage = {\r\n                    index: 0,\r\n                    duration: me.options.preChat.preChatFirstMessageTimeout\r\n                        ? 1000 * me.options.preChat.preChatFirstMessageTimeout\r\n                        : 1000\r\n                };\r\n            } else {\r\n                me.setMessageCounterCache(-1);\r\n            }\r\n            // set online agent always\r\n            const roundedMessagePopup = me.DOM.getElementsByClassName('apexchat_prechat_message_bubble');\r\n            // .$(me.DOM.getElementById('apexchat_prechat_message_popup_container'))\r\n            // .find('.apexchat_prechat_message_bubble');\r\n            if (roundedMessagePopup.length > 0) {\r\n                me.templateRenderer.renderer.showOnlineAgentTag();\r\n            }\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: if mapped question has appeared, in case of refresh it should appear again instead of parent question\r\n            const hasMappedQuestionAppeared = storageAPIExists(\r\n                TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE\r\n            );\r\n            let lastMappedQuestion;\r\n            if (hasMappedQuestionAppeared) {\r\n                lastMappedQuestion = JSON.parse(\r\n                    getStorageAPIValue(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE)\r\n                );\r\n            }\r\n            await me.queueNextMessage(\r\n                lastPreChatPopoutMessage.index,\r\n                lastPreChatPopoutMessage.duration,\r\n                lastMappedQuestion\r\n            );\r\n        }\r\n    }\r\n\r\n    async queueNextMessage(index, duration, lastMappedQuestion) {\r\n        // show next message if available\r\n        const me = this;\r\n        if (me.options.preChat.preChatMessages.length == index) {\r\n            return;\r\n        }\r\n        if (index < 0) {\r\n            // Do not show the next message if somebody close the message and then refresh the page\r\n            // In message close event we are setting the index of the last message = -1\r\n            return;\r\n        }\r\n        me.postMessage({ event: 'new-pre-chat-message-arriving' });\r\n        if (me.options.preChat.preChatMessages.length > index) {\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: Once a mapped question appears and the visitor decides to refresh the page, rather than the parent question appearing, the visitor will now see the mapped question.\r\n            // lastMappedQuestion: Its only for Predefined messages.\r\n            // it will be always 'NULL' in case of running Chat session,\r\n            // It could be 'Object' only if the last prechat msg was not Parent Question.\r\n            //me.messageTimeout = window.setTimeout(() => {\r\n            await me.displayMessagePopup(index, true, lastMappedQuestion, duration);\r\n            // }, duration);\r\n        }\r\n        // summary: isPlainText is the plain text when user adds plain text from edit profile not agent scripted plain text.\r\n        const isPlainText =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].messageType ==\r\n            PreChatMessageType.plain_Text;\r\n        // isAgentScript means its agent script.\r\n        const isAgentScript =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].messageType ==\r\n            PreChatMessageType.agent_Script;\r\n        // isQuestionType and None means Plain Text.\r\n        const isQTNone =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].questionType ==\r\n            ScriptsQuestionType.None;\r\n        // JIRA_4241 - Checking that Prechat message is Last, Plain Text and prevent multi-rendering.\r\n        if (\r\n            me.options.preChat.preChatMessages.length == index && // To Make sure Last PreChat Msg\r\n            (isPlainText || (isAgentScript && isQTNone)) &&\r\n            !me.options.preChat.preChatMessages[index - 1].isLastPreChatMessage\r\n        ) {\r\n            // prevent multi-rendering\r\n            me.options.preChat.preChatMessages[index - 1].isLastPreChatMessage = true;\r\n            //me.messageTimeout = window.setTimeout(() => {\r\n            await me.displayMessagePopup(index - 1, true);\r\n            me.showMessagePopupAndPublishAutoResize()\r\n            //}, duration);\r\n            return;\r\n        }\r\n        me.setLastMessageCache(index, duration);\r\n    }\r\n\r\n    bindPopupForStartingChat(options) {\r\n        const me = this;\r\n        const { popupSelector } = options;\r\n        const { message } = options;\r\n        var popupSelectorElement = popupSelector;\r\n        if (popupSelectorElement) {\r\n            popupSelectorElement.setAttribute('data-should-start-chat', options.shouldStartChat);\r\n            //me.$(popupSelector, me.DOM).data('shouldStartChat', options.shouldStartChat);\r\n            popupSelectorElement.addEventListener('click', function (e) {\r\n                // if (e.target.matches('.startchat')) {\r\n                me.startChatFromPreChat(e, {\r\n                    srcElement: this,\r\n                    message\r\n                });\r\n                //}\r\n            });\r\n            me.handleADA(\r\n                popupSelectorElement,\r\n                me.startChatFromPreChat.bind2(this, {\r\n                    srcElement: popupSelectorElement,\r\n                    message\r\n                })\r\n            );\r\n        }\r\n\r\n    }\r\n\r\n    // As we have Rounded Prechat Theme, so the old prechat theme we are calling Classical PreChat\r\n    showMessagePopup(isPreChatForClassicalTheme, message) {\r\n        if (!message?.message) return\r\n        // Default OR Classical\r\n        const me = this;\r\n        // we need different popupSelector for both Classical and Rounded Theme\r\n        const popupSelector = isPreChatForClassicalTheme\r\n            ? '#apexchat_prechat_message_popup'\r\n            : '.apexchat_prechat_message_bubble';\r\n        // if question type is none then it return true and store in data attribute\r\n        const isQTText =\r\n            (message && message.questionType === ScriptsQuestionType.None) ||\r\n            message.questionType === ScriptsQuestionType.Time ||\r\n            message.questionType === ScriptsQuestionType.TimeCalendar ||\r\n            message.questionType === ScriptsQuestionType.CalendarDate;\r\n        const popupMessageElement = me.DOM.querySelector(popupSelector);\r\n        popupMessageElement.setAttribute('data-should-start-chat', isQTText);\r\n        me.setAllowBackgroundClick(message.questionType)\r\n        if (me.allowBackgroundClick) {\r\n            me.bindPopupForStartingChat({\r\n                shouldStartChat: isQTText,\r\n                popupSelector: popupMessageElement,\r\n                message\r\n            });\r\n        } else {\r\n            // var clonedElement = popupMessageElement.cloneNode(true);\r\n            // popupMessageElement.parentNode.replaceChild(clonedElement, popupMessageElement);\r\n            //me.$(popupSelector, me.DOM).unbind('click');\r\n        }\r\n        // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n        me.DOM.getElementById('apexchat_prechat_main_container').style.width = `${me.iconWidth + 265\r\n            }px`;\r\n        // update UI object\r\n        const el = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n        const position = me.options.preChat.preChatPosition;\r\n        el.style.display = 'inline-block';\r\n        me.templateRenderer.animateMessagePopup(el, position);\r\n        // el.style.width = messagePopupWidth;\r\n        me.DOM.getElementById('apexchat_prechat_message_div').style.display = 'block';\r\n        // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n        // resize iframe\r\n        me.postMessage({\r\n            event: 'prechat-size',\r\n            data: {\r\n                width: me.iconWidth + me.templateRenderer.widgetWidth,\r\n                height: me.iconHeight > el.offsetHeight ? me.iconHeight + 10 : el.offsetHeight + 20,\r\n                addValue: me.templateRenderer.heightPosition\r\n            }\r\n        });\r\n        me.templateRenderer.hideTypingIndicator();\r\n\r\n    }\r\n\r\n    async renderScriptMessage(message) {\r\n        const me = this;\r\n        logIt('renderScriptMessage' + message.text)\r\n        me.options.preChat.language = me.options.language || 'eng';\r\n        const messageLog = {};\r\n        message.text = removeTextFollowedByColon(message.text);\r\n        me.agentScriptAnswerId = message.id;\r\n        // create model for message logging\r\n        messageLog.visitorId =\r\n            me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n        messageLog.text = message.text;\r\n        messageLog.scriptAnswerId = message.id;\r\n        messageLog.questionType = message.questionType;\r\n        messageLog.isNextQuestionMapped = message.isNextQuestionMapped;\r\n        messageLog.options = message.options;\r\n        messageLog.agentScriptDocuments = message.isDocument && message.agentScriptDocuments ? JSON.stringify(message.agentScriptDocuments) : '';\r\n        messageLog.isDocument = message.isDocument;\r\n        messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n        messageLog.visitorResponseType = message.visitorResponseType;\r\n        messageLog.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n        messageLog.isSplitMessage = message.isSplitMessage;\r\n        messageLog.sourceType = SourceType.PreChat;\r\n        messageLog.isSmsTransfer = message.isSmsTransfer;\r\n        await me.logMessageOnServer(messageLog);\r\n        if (message.questionType == ScriptsQuestionType.FullText) {\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                message,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n            const questionWrapper = me.DOM.querySelector('.livechat_prechat_full_text_greet');\r\n            appendGreeting(questionWrapper, me.options);\r\n        } else if (message.questionType == ScriptsQuestionType.None && !message.agentScriptDocuments && message.text) {\r\n            // me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.text;\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = preChatPlainTextTemplate({\r\n                text: message.text,\r\n                hidden: false\r\n            });\r\n            const questionWrapper = me.DOM.querySelector('.livechat_prechat_plain_text_greet');\r\n            appendGreeting(questionWrapper, me.options);\r\n            me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('livechat_prechat_message_show');\r\n\r\n        } else {\r\n            // render agent script message\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            message.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(message);\r\n            me.questionTypeUIConfiguration();\r\n        }\r\n        // here, we make sure we grab the messages which have been shown\r\n        // while prechat is displayed/not hidden\r\n        const m = message;\r\n        const currentPreChatState = me.getCurrentState();\r\n        m.isShown = currentPreChatState === WidgetStates.ShownMaximized;\r\n        ApexChat.prechatMessagesDisplayed = ApexChat.prechatMessagesDisplayed || [];\r\n        if (m.isShown) {\r\n            ApexChat.prechatMessagesDisplayed.push(m);\r\n        }\r\n    }\r\n\r\n    setAllowBackgroundClick(questionType) {\r\n        const me = this;\r\n        if (\r\n            questionType >= 0 &&\r\n            questionType != ScriptsQuestionType.None &&\r\n            questionType != ScriptsQuestionType.Text &&\r\n            questionType != ScriptsQuestionType.Time &&\r\n            questionType != ScriptsQuestionType.TimeCalendar &&\r\n            questionType != ScriptsQuestionType.CalendarDate\r\n        ) {\r\n            me.allowBackgroundClick = false;\r\n        }\r\n    }\r\n\r\n    questionTypeUIConfiguration(questionType) {\r\n        const me = this;\r\n        me.setAllowBackgroundClick(questionType);\r\n        //TODO\r\n        // ADACompliant.push(me.$('.apexchat_ada_compliance', me.DOM)).apply();\r\n        me.DOM.querySelector('.apexchat_question_type_close_button')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_click_instruction')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_participant_display_name')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_participant_display_col')?.style.setProperty('display', 'none', 'important');\r\n        const questionWrapper = me.DOM.querySelector('.livechat_question_text');\r\n        appendGreeting(questionWrapper, me.options);\r\n    }\r\n\r\n\r\n    async logMessageOnServer(log) {\r\n        const me = this;\r\n        if (me.options.videoGreetEnabled) {\r\n            return;\r\n        }\r\n        if (localstorageAPIExists('livechat_prechat_msg_array')) {\r\n            me.messageArray = JSON.parse(localStorageAPIGet('livechat_prechat_msg_array'));\r\n        }\r\n        if (log.isSplitMessage) {\r\n            // if message is splitted message then we dont need to log on server because we already did it\r\n            return;\r\n        }\r\n        const preChatMsgObj = me.getDuplicatedObjectFromArray(me.messageArray, log.text, 'text');\r\n        if (preChatMsgObj) {\r\n            me.preChatMessageId = preChatMsgObj.id;\r\n            return; // duplicated message.\r\n        }\r\n        const url = `${GlobalVariables.ApexChatBaseUrl}api/prechat/messages`;\r\n        // encode just in case there are any HTML tags to avoid request failure due to CSRF\r\n        const encodedLog = encodeHTML(JSON.stringify(log));\r\n        const response = await fetch(url, {\r\n            headers: {\r\n                'Accept': 'application/json',\r\n                'Content-Type': 'application/json; charset=utf-8'\r\n            },\r\n            method: \"POST\",\r\n            body: encodedLog\r\n        })\r\n        const res = await response.json();\r\n        me.preChatMessageId = res.id;\r\n        me.messageArray.push({\r\n            id: me.preChatMessageId,\r\n            text: log.text\r\n        });\r\n        ApexChat.localStorageAPI.Store(\r\n            'livechat_prechat_msg_array',\r\n            JSON.stringify(me.messageArray)\r\n        );\r\n        me.setPreChatMessageIdsCache(me.preChatMessageId);\r\n    }\r\n\r\n    getDuplicatedObjectFromArray(array, msg, property) {\r\n        let i = array.length;\r\n        while (i--) {\r\n            if (array[i][property] === msg) {\r\n                return array[i];\r\n            }\r\n        }\r\n        return null;\r\n    }\r\n\r\n    setLastMessageCache(index, duration) {\r\n        const me = this;\r\n        const message = { index, duration };\r\n        Cookies.set(me.lastMessageStoreName, JSON.stringify(message));\r\n    }\r\n\r\n    getLastMessageCache() {\r\n        const me = this;\r\n        const message = Cookies.get(me.lastMessageStoreName);\r\n        return message ? JSON.parse(message) : null;\r\n    }\r\n\r\n    /**\r\n     * Set the message counter\r\n     * @param {value} counter value\r\n     */\r\n    setMessageCounterCache(value) {\r\n        const me = this;\r\n        const oldValue = me.getMessageCounterCache();\r\n        let newValue = oldValue + value;\r\n        if (newValue < 0) {\r\n            newValue = 0;\r\n        }\r\n        Cookies.set(me.messageCounterStoreName, newValue);\r\n    }\r\n\r\n    getMessageCounterCache() {\r\n        const me = this;\r\n        const counter = Cookies.get(me.messageCounterStoreName) || 0;\r\n        return parseInt(counter);\r\n    }\r\n\r\n    resetMessageCounterCache() {\r\n        const me = this;\r\n        Cookies.del(me.messageCounterStoreName);\r\n    }\r\n\r\n    setPreChatMessageCache(message) {\r\n        // store pre chat message data in local storage\r\n        const storeName = 'livechat_prechat_messages';\r\n        const storeData = Cookies.get(storeName);\r\n        let storeJson = JSON.parse(storeData);\r\n        if (!storeJson) {\r\n            storeJson = [];\r\n        }\r\n        storeJson.push(message);\r\n        Cookies.set(storeName, JSON.stringify(storeJson));\r\n    }\r\n\r\n    setPreChatMessageIdsCache(id) {\r\n        // store pre chat message data in local storage\r\n        const storeData = getCookieValue(TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE);\r\n        if (storeData) {\r\n            var storeJson = JSON.parse(storeData);\r\n        }\r\n        if (!storeJson) {\r\n            storeJson = [];\r\n        }\r\n        storeJson.push(id);\r\n        Cookies.set(\r\n            TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE,\r\n            stringify(storeJson)\r\n        );\r\n    }\r\n\r\n    displayMessageCounter() {\r\n        const me = this;\r\n        const messageCounter = me.getMessageCounterCache();\r\n        me.templateRenderer.displayMessageCounter(messageCounter);\r\n    }\r\n\r\n    hideMessageCounter() {\r\n        const me = this;\r\n        me.templateRenderer.hideMessageCounter();\r\n        me.templateRenderer.hideTalkBubbleIcon();\r\n    }\r\n\r\n    show() {\r\n        const me = this;\r\n        // check video greet maximize\r\n        // Do not show prechat if exitpopup is shown\r\n        if (me.state.getStateValue(WidgetTypes.ExitPopup) !== WidgetStates.ShownMaximized) {\r\n            super.show();\r\n            this.maximize();\r\n        }\r\n        me.isVideoGreetMax = false;\r\n        // we dont need anymore to show last message from history because now we use delay on MessageArrived\r\n        // this.displayLastMessageFromHistory(); //when preChat widget appear after dom minimize,show last message on popup from cookie\r\n    }\r\n\r\n    // CHAT-7300 - Message not appearing when minimizing the preChat\r\n    // To Display Last Message from chat history\r\n    // async displayLastMessageFromHistory() {\r\n    //     const me = this;\r\n    //     const lastMessage = ApexChat.TryParse(Cookies.get('livechat_chat_lastmessage')); // get last message of chat from cookies\r\n    //     if (\r\n    //         lastMessage &&\r\n    //         lastMessage.questionType !== ScriptsQuestionType.None &&\r\n    //         (!me.lastMessageDisplayed ||\r\n    //             (me.lastMessageDisplayed && me.lastMessageDisplayed.id != lastMessage.id))\r\n    //     ) {\r\n    //         // check if message is question type and message is not appear before so show it\r\n    //         if (lastMessage.text.indexOf('||') > -1) {\r\n    //             // we are not handling pipe message here, as this is perfectly render by onMessageArrived\r\n    //             return;\r\n    //         }\r\n    //         if (lastMessage.options) {\r\n    //             lastMessage.options = addOptionProperty(lastMessage.options);\r\n    //         }\r\n    //         me.lastMessageDisplayed = lastMessage;\r\n    //         me.templateRenderer.showTypingIndicator();\r\n    //         //window.setTimeout(() => {\r\n    //         await me.displayMessagePopup(0, false, lastMessage);\r\n    //         //}, lastMessage.questionTypeDelaySeconds * 1000);\r\n    //     }\r\n    // }\r\n\r\n    hide() {\r\n        super.hide();\r\n        // resize iframe\r\n        this.postMessage(\r\n            {\r\n                event: WidgetTypes.PreChat + WidgetStates.Hidden,\r\n                data: {}\r\n            },\r\n            '*'\r\n        );\r\n        window.clearTimeout(this.messageTimeout);\r\n        this.pipeMessageHandler.reset(); // stop all processing of pipe messages if its running\r\n        // reset message counter\r\n        this.resetMessageCounterCache();\r\n        this.templateRenderer.hideMessagePopup();\r\n    }\r\n\r\n    maximize() {\r\n        super.maximize();\r\n    }\r\n\r\n    onMessageArrived(m, initialLoad, index) {\r\n\r\n        const me = this;\r\n        m.isFromHistory = initialLoad;\r\n        // CHAT-7226  Next Mapped Question Logic Change\r\n        // as option property removed from backend now we explicity add option property to our msg.options object,\r\n        // because all QT UI depend upon that property.\r\n        if (m.questionType != ScriptsQuestionType.None && m.options) {\r\n            m.options = addOptionProperty(m.options);\r\n        }\r\n        // summary: If msg is from History & the previous message was CLOSED by user no need to show it again on Page Refresh.\r\n        const isPreviousMessageClosed =\r\n            m.isFromHistory && !me.getMessageCounterCache() && me.isPageRefreshed();\r\n        // System messages always less than 0 & when visitor sends message visitor userId always 0\r\n        // For preChat messages we dont need to return,in CHAT-7300 all preChat message and all mapped questions associated with it has preChat userId\r\n        // CHAT-7325 Poke Message should not return\r\n        // Stop showing \"The visitor has returned to the chat\" message\r\n        if (\r\n            (m.userId <= 0 &&\r\n                !me.isPreChatMessage &&\r\n                m.userId !== ParticipantIds.prechat &&\r\n                m.userId !== ParticipantIds.pokeMessage) ||\r\n            isPreviousMessageClosed ||\r\n            m.shouldShowChatEndedMessage ||\r\n            m.userId === ParticipantIds.bot || // \"All visitors have left the chat\" message\r\n            m.userId === ParticipantIds.nonVisitorSystem // shelve chat message\r\n        ) {\r\n            // Avoid showing system/visitor messages\r\n            return false;\r\n        }\r\n        // 0.001 second PIPE_QUESTION_TYPE_DELAY_SECOND is no more needed..commenting it for now.\r\n        // if (m.questionTypeDelay === ApexChat.PIPE_QUESTION_TYPE_DELAY_SECOND) { //for pipe message we have mentioned 0.001 second but we need that only for DOM for prechat we define 3 seconds\r\n        //    m.questionTypeDelay = me.options.questionTypeDelay * 1000; // set delay as per profile settings\r\n        // }\r\n        if (\r\n            me.state.getStateValue(WidgetTypes.DOM) === WidgetStates.ShownMinimized ||\r\n            me.state.getStateValue(WidgetTypes.ExitPopup) === WidgetStates.Closed\r\n        ) {\r\n            // todo close/hide event\r\n            if (m.isChatEnded) {\r\n                me.endChat(m);\r\n            } else {\r\n                if (m.questionType === ScriptsQuestionType.VideoGreet) {\r\n                    return;\r\n                }\r\n                m.isFromPreChat = true;\r\n                me.displayMessagePopup(0, false, m);\r\n                // do not show the prechat message in windowed mode\r\n                if (!me.isWindowedStarted() && (m?.message || m?.text)) {\r\n                    me.showMessagePopupAndPublishAutoResize();\r\n                }\r\n                // TODO:The below code is not needed for now commenting let QA test then I'll remove this. (Mahad)\r\n                // m.isLastSplitMessage: No typing indicator and delay required.\r\n                // if (m.isLastSplitMessage || !me.options.questionTypeDelay) {\r\n                //    me.displayMessagePopup(0, false, m);\r\n                // } else {\r\n                //    me.templateRenderer.showTypingIndicator();\r\n                //    window.setTimeout(function () {\r\n                //        me.displayMessagePopup(0, false, m);\r\n                //    }, me.options.questionTypeDelay * 1000);\r\n                // }\r\n            }\r\n        }\r\n    }\r\n\r\n    onTypingArrived(args, self) {\r\n        const me = this;\r\n        // if (me.state.getStateValue(WidgetTypes.DOM) == WidgetStates.ShownMinimized) { // todo close/hide event\r\n        if (args.indicator) {\r\n            // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'block';\r\n            me.templateRenderer.showTypingIndicator();\r\n            // me.templateRenderer.displayMessageCounter();\r\n        } else {\r\n            // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n            me.templateRenderer.hideTypingIndicator();\r\n        }\r\n        // }\r\n    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